Job Description
This role is critical to our success because it:
- Maximizes case value through strong case development, sound evaluation, and effective negotiation prior to litigation
- Moves cases efficiently through the pre-litigation lifecycle, supporting faster resolutions and improved cash flow
- Identifies cases that should be escalated to litigation early, enabling better strategy, resource allocation, and outcomes
- Enhances client satisfaction and trust through proactive communication and consistent follow-through
- Reduces risk and rework by spotting issues early, making decisive recommendations, and ensuring alignment across teams
- Supports scale by holding case managers accountable to performance metrics and ensuring consistent, high-quality work product
- Strengthens operational efficiency by reinforcing clear workflows between case managers and the medical records team to avoid delays in case development