Litigation and Claims Manager

The Litigation and Claims Manager is responsible for overseeing and managing claims and litigation across multiple disciplines, which may include general and professional liability, commercial auto, cyber, property, and crime claims. Under limited direction, this role is responsible for working closely with internal teams, outside counsel, insurers, and stakeholders to ensure effective claim handling, risk mitigation, and resolution. This role is also responsible for educating LCS community leadership around mitigation of current and prevention of future claims.

Experience is Everything;

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors. 

The Role: 

• Works with insurers, third-party claims administrators, brokers, and others to ensure that claim investigations, reserving, settlements and litigation are handled appropriately and in a timely manner within established best practices.
• Assists and oversees legal counsel on claims involving mediations, arbitrations, government investigations and witness preparation.
• Trains and instructs field and internal staff on proper post-incident claims management practices including, incident/claim reporting criteria, incident investigation, evidence preservation, responding to request for medical information, subpoenas or Notices of Intent, and how to best respond to difficult and sensitive complaints.
• Acts as a resource to local community leadership in assessing the severity of and appropriate response to incidents/losses/claims, including how-to best preserve evidence as well as address requests for e-discovery.
• Responsible for oversight and monitoring of claim reserving and settlement authorizations being handled and recorded by the third-party administrators as well as by property casualty insurance carriers.
• Schedule and manage claim review meetings with both the third-party administrators and the local leadership members from the various locations.
• Review internal investigations and attorney representations; as well as provide timely and appropriate advice, as needed.
• Assist with review of policies and procedures, and data management.
• Provide direction to staff regarding claim filing, claim mitigation and incident investigation.
• Act as a resource for education, research, on-boarding new communities, and ad hoc reports.
• Analyze claim data for trends and comparisons.
• Provide training to staff as appropriate on topics related to risk mitigation efforts of corporate and employment related exposures.
• Timely update contact information of both community leaders and claims adjusters with the appropriate insurance carriers and the third-party administrator.
• Perform other job duties and responsibilities as assigned.

Qualifications:

• Bachelor’s degree or equivalent years of experience. 
• Minimum 4 years of experience in claims management, litigation, or insurance-related legal matters.
• Experience working with TPAs, insurers, and outside counsel.
• Excellent negotiation, problem-solving, and decision-making skills.
• Strong analytical abilities and attention to detail.
• Ability to manage multiple claims and litigation matters in a fast-paced environment.
• Exceptional communication and interpersonal skills.
• Law degree (JD) preferred
• Experience in a corporate risk management, insurance, or legal environment preferred
• Familiarity with claims management software and litigation tracking tools preferred.

Why LCS? 

Industry leader. The Nation’s third-largest senior living operator, ranked number one in customer satisfaction among senior living communities. 

Inclusive and collaborative culture. We’re dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee.

Top Workplace USA: LCS has earned the Top Workplaces USA award for several consecutive years and is recognized for our strong company culture and engaged workforce. In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development and clued-in leaders, to name a few.

Top Workplace Iowa: LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.

Competitive pay, great benefits and vacation time.  We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.

Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way. We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com

Travel Frequency: 0-10% 

Estimated Salary Range: $96,000 - $120,000 

The actual title & salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

LCS IS AN EQUAL OPPORTUNITY EMPLOYER