Case Manager

Be a part of an organization making a difference in the Central Florida community! As an Orlando Business Journal’s 2021 Best Places to Work Honoree, Orlando Sentinel’s 2022 Best Workplaces Honoree, and a SHRM Mental Health Ally, Community Legal Services (CLS) is a full service civil legal aid law firm that promotes equal access to justice, specifically for the most vulnerable individuals in our society.

CLS offers:

• 15 paid holidays and 24 days of paid time off
• Excellent physical/mental health, vision, and benefits (With 95% of benefits paid for by company)
• 100% Coverage with Dental Benefits, Life Insurance, Long/Short Term Disability
• 100% 403B match after 1 year of employment (5%)
• CLS pays Bar Dues and CLE Credits
• Student loan reimbursement for Attorneys
• Tuition Reimbursement
• Ability to apply for Public Service Loan Forgiveness (PSLF)
• Fantastic work-life balance
• Various opportunities for upward mobility into leadership/more advanced roles
• Pet Insurance
• Wellness Committee dedicated to employee morale, with events such as company wide retreats, activities, and challenges!

CLS is currently searching for a service-minded, mission driven individual to fulfill the following position:

Case Manager

OVERVIEW

The Case Manager will work closely with attorneys and legal support staff to identify and address client needs while maintaining a trauma-informed approach supporting Community Legal Services (CLS) in delivering comprehensive legal services. This role involves connecting clients with community resources and social services, reducing the burden on attorneys and legal staff, ensuring a holistic approach to client care, and facilitating a positive outcome in their case.

RESPONSIBILITIES

• Support attorneys and legal support staff with client communication and holistic needs.
• Apply trauma-informed care practices, resource coordination, and community engagement in all responsibilities.
• Conduct virtual or in person contacts with clients with the dual purpose of assessing the well-being and needs of the client.
• Assist clients in accessing information related to supportive services to increase client’s stability during pending legal matters.
• Identify and connect clients with community resources with a focus on addressing the client’s needs in the following domains: housing stability, risk factors, food safety, financial support, mental health and overall wellbeing.
• Participate in community outreach efforts to strengthen resource networks and promote CLS services.
• Maintain a holistic view of client needs when multiple case files exist across various units.
• Maintain and update resource lists and contacts in our case management system for future client assistance.
• Keep accurate and contemporaneous client records and case notes documenting services and referrals provided within CLS policies and procedures.
• Submit detailed and thorough client documentation, including but not limited to, tracking outcomes and preparing reports on client progress, services utilized, and community partnerships, for evaluation and improvement.
• Organize client interviews and internal communication in alignment with other firm appointments and legal deadlines.
• Maintain regular and timely communication with direct supervisor and legal team, around any issues concerning client’s stability and safety including trends, challenges, and successes in working with the client and similar populations.
• Maintain familiarity with CLS policies and procedures and ensure adherence to all standards and compliance measures.
• Uphold client confidentiality in all client interactions.
• Continue education on issues impacting vulnerable and low-income populations within the community.
• Ensure services are culturally responsive and accessible to clients of diverse backgrounds, languages, and abilities.
• Collaborate with interdisciplinary teams, including social workers, paralegals, and community partners, to coordinate client care, and share relevant updates.
• Other duties as assigned.

REQUIREMENTS

1. Commitment         

a.   Demonstrating commitment to promoting the mission, vision, and values of CLS.

b.   Unwavering dedication to high-quality legal programs, fiscal strength, and organizational integrity.

2.  Background and Experience

1. Bachelor’s degree in a field related to human services delivery or two years of equivalent experience.
2. Experience supporting clients who have experienced trauma, with a focus on sensitivity and professionalism required
3. Demonstrated ability to work with diverse groups of people.
4. Strong communication and writing skills with a focus on client-centered communication.
5. Excellent organizational skills and attention to detail with critical thinking and problem-solving abilities.
6. Proven ability to build and maintain relationships with community partners and collaborate with legal professionals.
7. Valid Florida automobile license, use of own auto, and proof of auto insurance necessary.
8. Ability to perform duties and attend meetings and/or other functions throughout 12 county service area.

3.  Physical Requirements

1. Prolonged periods siting at a desk and working on a computer.
2. Must be able to lift up to 25 pounds at times. 

STARTING SALARY: $55,000--more with experience 

GENERAL STATEMENT

CLS is an Equal Opportunity Employer: We value a diverse workforce and the promotion of inclusive culture at all levels.

CLS does not discriminate against any employee or qualified applicant for employment from all qualified individuals on the basis of age, race, color, creed, national origin, ancestry, marital or familial status, affectional or sexual orientation, gender identity or expression, sex, disability, socio-economic position, religion, political belief, protected genetic information, military or veteran status, or any other characteristic protected under applicable Federal or State law.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.