Network and Infrastructure Support Unit Manager

Under the general direction of the Information Technology Manager II, the Information Technology Manager I serves as theNetwork and Infrastructure Support Manager overseeing enterprise-class Wide Area Network (WAN), Local Area Network, wireless, and IT infrastructure systems across the Department of Justice (DOJ). This position is responsible for the operational leadership and strategic planning of secure and resilient network infrastructure supporting high-availability law enforcement, justice, and agency systems. The incumbent manages a team of IT professionals delivering 24/7 mission-critical services in support of California Law Enforcement Telecommunications System, Criminal Justice Information Systems, Automated Fingerprint Identification System, CalPhoto, Integrated Office System, and DOJ Internet/Intranet services. This position also leads enterprise projects such as deployment of Software Defined Wide Area Networks (SD-WAN), firewall modernization, network access controls, and wireless infrastructure deployments.

Please let us know how you heard about our position by taking this brief survey:

https://www.surveymonkey.com/r/P7X675V

You will find additional information about the job in the Duty Statement.

Salary

• $9,114 - $12,213/month

Qualifications

Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY MANAGER I

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Technical Expertise:

• Extensive experience with enterprise-class WAN/LAN, wireless, and data center infrastructure.
• In-depth knowledge of network security principles, including firewalls, VPN, Zero Trust Architecture, and Network Access Control (NAC) technologies.
• Experience implementing or supporting Software-Defined Wide Area Networks (SD-WAN) and next-generation firewalls.
• Familiarity with routing and switching protocols, network segmentation, and high-availability configurations.

Leadership & Team Management:

• Proven ability to lead technical teams, delegate tasks, and foster a collaborative team environment.
• Experience managing IT personnel in a 24/7 support environment, including on-call operations and incident response.

Strategic Thinking & Planning:

• Demonstrated ability to align infrastructure strategies with organizational goals and business continuity requirements.
• Experience developing long-term road-maps for hardware refreshes, network upgrades, and modernization initiatives.

Project Management:

• Experience managing multi-site infrastructure projects with vendors, consultants, and internal departments.
• Familiarity with formal project management methodologies (e.g., PMP, Agile) and tools.

Policy & Compliance:

• Understanding of CJIS, CLETS, or other law enforcement/public safety network compliance standards.
• Experience creating or enforcing IT governance, security policies, or incident response procedures.

Communication & Collaboration:

• Strong verbal and written communication skills for working with executives, stakeholders, and technical/non-technical staff.
• Experience engaging with external agencies, vendors, or statewide partners on infrastructure-related initiatives.

Other Information

Additional Documents

• Job Application Package Checklist
• Duty Statement

Department Information

This position is located in the California Justice Information Services Division, Technology Support Bureau, Production & Network Services Branch, Network Production Services Section.

Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.

For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov.

Please note that all new to state employees will be given the minimum salary of the classification. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with the applicable laws, rules, and regulations.

Special Requirements

• A fingerprint check is required.

• Clearly indicate JC-483758 in the "Examination(s) or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.

• If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/23/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How to Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Justice
Mail in-CJIS Divisions
Attn: Sheri Wise JC-483758
PO Box 160608
Sacramento, CA 95816-0608

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Justice
Drop off- CJIS Divisions
Sheri Wise JC-483758
4949 Broadway
Sacramento, CA 95820
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - List of References is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Working Conditions

This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.

This position is eligible for telework and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Sheri Wise
(000) -
sheri.wise@doj.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

The Statement of Qualifications (SOQ) is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12 point font and no more than two pages in length. Resumes or cover letters will not be considered a substitute for the SOQ. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements.

For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success.

1. Describe your experience managing enterprise network or IT infrastructure projects. Include details about your role, the scope of the project(s), how you led or coordinated technical teams, and the outcomes achieved. Highlight how you ensured high availability, scalability, and security within the infrastructure.
2. Provide an example of how you developed or implemented a strategic plan to modernize or improve IT infrastructure (e.g., SD-WAN, NAC, firewall refresh). What challenges did you face, what technologies were involved, and how did your decisions align with organizational goals?

3. Explain a situation where you had to resolve a major infrastructure-related issue or conflict involving multiple stakeholders (e.g., business units, vendors, or other IT teams). What steps did you take to identify the problem, facilitate collaboration, and implement a sustainable solution?

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Benefits

Benefit information can be found on the CalHR website and the CalPERS website.