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Job Description
Take the next step toward your new career today!
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Legal Operations Clerk I is responsible for processing a variety of legal requests related to customer accounts that are received by the Bank such as levies, liens, garnishments, subpoenas, court orders, legal research requests, social security account verification, establishment of fiduciary accounts and power of attorneys, bankruptcies and releasing of deceased account holder funds to an estate or beneficiary in compliance with Bank and legal requirements.
Key Responsibilities:
· Assists with department intake of legal requests; creates cases for received requests to be tracked and managed electronically.
· Provides exceptional customer service to a variety of internal and external parties including customers, branches, agencies, and attorneys.
· Reviews and issues branch approval for legal documentation received and references any relevant laws and regulations to ensure requests and orders are processed in accordance with Bank and legal requirements.
· Conducts any necessary research and processes account holds and releases, payments, invoices, and processing fees as appropriate.
· Prepare and file bank responses to legal requests with courts, attorneys, and agencies; notifies customers by mail of actions taken.
Competencies Required:
· Good internet research skills with proficiency in Microsoft Office (Excel, Word, Outlook, SharePoint portal sites), and the ability to quickly learn and navigate banking software applications and systems (Bancline,Mozart) and related government websites.
· CRM and case management software experience a plus.
· Excellent organizational and data entry skills, ability to maintain accuracy, and ability to meet deadlines.
· Advanced reading and comprehension skills.
· Customer service orientation with effective problem-solving abilities and sound decision-making skills.
· Ability to follow directions and apply proper policies, procedures, and guidelines.
· Ability to work flexible hours; demonstrated good attendance and punctuality.
· Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
· Excellent verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with internal and external parties.
· Working knowledge of banking policies and procedures with the ability to read and comprehend related legal documents, laws, and statutes.
· Minimum of 1+ years of legal documentation processing or banking experience, or combined experience required.
Formal Education & Certification:
· High School Diploma or equivalent required.
Work Status:
· Full-Time.
Supervisory Responsibility:
· None.
Travel:
· 0% - Negligible amount of travel expected.
Working Conditions:
· Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Legal Operations Clerk I is responsible for processing a variety of legal requests related to customer accounts that are received by the Bank such as levies, liens, garnishments, subpoenas, court orders, legal research requests, social security account verification, establishment of fiduciary accounts and power of attorneys, bankruptcies and releasing of deceased account holder funds to an estate or beneficiary in compliance with Bank and legal requirements.
Key Responsibilities:
· Assists with department intake of legal requests; creates cases for received requests to be tracked and managed electronically.
· Provides exceptional customer service to a variety of internal and external parties including customers, branches, agencies, and attorneys.
· Reviews and issues branch approval for legal documentation received and references any relevant laws and regulations to ensure requests and orders are processed in accordance with Bank and legal requirements.
· Conducts any necessary research and processes account holds and releases, payments, invoices, and processing fees as appropriate.
· Prepare and file bank responses to legal requests with courts, attorneys, and agencies; notifies customers by mail of actions taken.
Competencies Required:
· Good internet research skills with proficiency in Microsoft Office (Excel, Word, Outlook, SharePoint portal sites), and the ability to quickly learn and navigate banking software applications and systems (Bancline,Mozart) and related government websites.
· CRM and case management software experience a plus.
· Excellent organizational and data entry skills, ability to maintain accuracy, and ability to meet deadlines.
· Advanced reading and comprehension skills.
· Customer service orientation with effective problem-solving abilities and sound decision-making skills.
· Ability to follow directions and apply proper policies, procedures, and guidelines.
· Ability to work flexible hours; demonstrated good attendance and punctuality.
· Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
· Excellent verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with internal and external parties.
· Working knowledge of banking policies and procedures with the ability to read and comprehend related legal documents, laws, and statutes.
Woodforest is a community bank built upon the needs of the customers we serve. We are committed to earning customer loyalty by offering the highest level of customer service as well as competitive products and services by employees who are fair, responsive, and professional.
Our Secret to Success?
Simple, it's our employees. We strive to provide the very best in customer service in the communities we serve. Through the hard work and dedication of our employees, Woodforest has become:
• One of the Largest Employee Owned Community Banks
• A Top Performing Bank in the United States
• A Community Leader Through Volunteer Time and Charitable Giving
Woodforest is privately owned and our Employee Stock Ownership Plan is the largest shareholder. In the spirit of “true ownership” Woodforest employees strive to offer quality banking service and to understand the financial needs of every customer they serve. Our employees live, work and “give back” throughout our many banking communities by supporting organizations and civic events with countless hours of volunteer time and financial support.
Woodforest National Bank offers a unique and diverse working experience in the banking world, staffed by people who truly care about customers! We have full-service banks conveniently located in some of the most popular retail stores.
Commitment to Diversity and Inclusion
Woodforest National Bank is committed to fostering, cultivating and preserving a culture of diversity and inclusion. By bringing together employees from diverse backgrounds and giving each person the opportunity to contribute their best skills, experience and perspectives, we believe that we are able to best serve our customers and sustain the value of our company’s culture, reputation and results.
We treat all our stakeholders -- customers, community members, suppliers and each other -- respectfully and fairly, staying true to the values embedded in the Woodforest culture.
Minimum Qualifications/Experience:· Minimum of 1+ years of legal documentation processing or banking experience, or combined experience required.
Formal Education & Certification:
· High School Diploma or equivalent required.
Work Status:
· Full-Time.
Supervisory Responsibility:
· None.
Travel:
· 0% - Negligible amount of travel expected.
Working Conditions:
· Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
