Intake Specialist for a Personal Injury Law Firm

Description

Roebuck Law Firm is a leading personal injury law firm in Las Vegas, Nevada, dedicated to providing compassionate and efficient service to our clients. We are currently looking for an enthusiastic and detail-oriented Intake Specialist to join our team. The Intake Specialist will be the first point of contact for potential clients and will play a crucial role in shaping their experience with our firm.

Responsibilities:

• Conduct initial client interviews to gather information on personal injury cases.
• Evaluate information and determine the eligibility of potential clients for our services.
• Provide clear and empathetic communication with clients, ensuring their understanding of the intake process.
• Document and maintain accurate records of client interactions and inquiries.
• Schedule follow-up appointments for clients with attorneys and case managers as needed.
• Assist clients in completing necessary documentation and forms.
• Deliver exceptional customer service by addressing client inquiries and concerns promptly.
• Collaborate with the legal team to streamline the intake process and improve client engagement.
• Stay up-to-date on personal injury law and firm processes to provide accurate information to clients.

• Strong skills in customer service and communication, with a friendly and professional demeanor.
• Previous experience in a customer-facing role, preferably in a legal or medical setting.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills with the ability to handle multiple tasks simultaneously.
• Fluency in English; Spanish-speaking skills are a plus.
• Ability to maintain confidentiality and handle sensitive client information responsibly.
• Team player with a positive attitude and a strong work ethic.

Why Join Us?

• Competitive pay rate ranging from $40,000 to $60,000 (dependent on experience) with potential for advancement.
• 12 Holidays plus 13 paid days off per year (i.e., five (5) weeks of paid days off per year).
• Large employer contributions to Health, Dental, and Vision Insurance insurance
• Remote work opportunities/flexible work schedule available after completion of 90-day initial probationary period.
• Opportunity to grow within a thriving personal injury law firm.
• Supportive team culture that values and rewards hard work and adaptability.
• Emphasis on providing employees with a manageable case load to foster quality over quantity and maintain a healthy work-life balance.
• 401k and Retirement Plans

How To Apply:

Please submit your job application along with a paragraph or two explaining how you would be an asset to the firm given your experience in the "Summary" field of the application.