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Job Description
We are seeking a dynamic and client-focused individual to join our team as a Executive Administrative Assistant dedicated to serving our esteemed law firm clients. The ideal candidate will have excellent communication skills, a deep understanding of the legal industry, and a passion for delivering exceptional client experiences.
Responsibilities
Qualifications
Responsibilities
- Build and maintain strong relationships with law firm clients.
- Serve as the main point of contact for client inquiries, concerns, and service-related issues.
- Proactively communicate with clients to understand their needs and expectations.
- Facilitate the onboarding process for new law firm clients, ensuring a smooth transition and understanding of our offerings.
- Address and resolve client concerns promptly and effectively.
- Collaborate with internal teams to ensure timely resolution of client issues.
- Maintain accurate and up-to-date client records, including communication history and service agreements.
- Send and manage meeting Outlook invites for the month
- Acting as a point of contact, answering calls, responding to emails, and occasionally handling other correspondence
- Independently establishing, organizing, and maintaining documents, and initiating follow-up as needed
- Producing reports, creating PowerPoint Presentations, and Excel worksheets, and working with other departments to pull data as needed
- Balancing conflicting priorities to manage workflow, ensuring the completion of essential projects, and meeting critical deadlines
- Works on additional projects as needed
Qualifications
- Bachelor's degree or three (3) years previous experience in client services, account management, or a related role.
- Understanding of the legal industry and familiarity with law firm operations.
- Experience in Project Management
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Proactive and self-motivated with the ability to work independently and as part of a team.
