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The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.”
Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty
Job Description We are seeking a Senior Case Manager to support our attorneys by managing a caseload of personal injury claims and acting as a key point of contact for clients. The Senior Case Manager will guide clients through the claims process, collaborate closely with providers and insurance companies, and ensure cases move efficiently from intake through settlement or litigation. This role requires a detail-oriented and client-focused professional with deep knowledge of personal injury cases.
Key Responsibilities
Client Communication:
Serve as the primary point of contact for clients, guiding them through the claims process and ensuring they feel supported at each stage.
Present and explain initial settlement offers to clients, providing recommendations on next steps.
Educate clients about additional medical treatments (e.g., injections, surgeries, TBI treatment) and legal procedures, such as filing lawsuits.
Maintain bi-weekly proactive communication with clients and ensure all inquiries are addressed within 24 hours.
Case Management & Documentation:
Manage the full lifecycle of personal injury cases, including intake, negotiations, resolution, and post-settlement tasks.
Accurately maintain and update client files, records, and case notes in Litify to ensure seamless case progression.
Track and log demands, offers, and client authority, ensuring proper documentation throughout the negotiation process.
Ensure timely case resolutions while prioritizing client satisfaction and attention to detail.
Insurance & Provider Coordination:
Follow up with insurance companies to obtain timely responses to settlement demands and negotiate under attorney supervision.
Verify insurance coverage details (UM, PIP, BI) and request necessary documents from insurers.
Communicate with medical providers to gather treatment estimates, lien information, and outstanding balances.
Coordinate with providers and attorneys to support mediation and case settlement processes.
Operational Support:
Prepare mediation summaries, global settlement documents, and related case materials.
Conduct weekly audits to ensure all case files are current and compliant.
Draft and file lawsuits or dismissals under attorney guidance, ensuring accuracy and timeliness.
Review surgical case files and related documentation prior to client procedures.
Working Schedule: Monday trough Friday 9:00AM ET - 5:30PM ET
Job Location: On-Site from Miami Lakes
Strong understanding of the Bodily Injury Claims process, including insurance and medical provider coordination.
Proficiency in Litify or similar legal case management systems.
Bilingual in English and Spanish.
Excellent organizational skills, with the ability to prioritize and multitask.
Strong written and verbal communication skills.
Ability to work collaboratively in a team-focused environment.
We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a 5% match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!
All your information will be kept confidential according to EEO guidelines.
