
Job Description
This role is responsible for managing and processing Reinstatement (RI) and Payoff (PO) requests across multiple lender and client systems. The position requires strong attention to detail, accuracy in mathematical calculations, and the ability to manage communications with both lenders and internal teams.
Duties:
- Handle all lender RI/PO requests in LPS per lender requirements.
- Requesting, calculating, and releasing RI/PO quotes for all lenders in all client systems
- Responsible for answering all emails to the Quotes Dept. pertaining to all lenders.
- Pulling RI/PO quotes in all client systems
- Preparing quote breakdowns when requested
- Ability to solve payment disputes, handle and escalate issues/requests with lenders when necessary.
Backup:
- Assist with fees/costs.
- Assist with pulling all workloads in all client systems as needed (including completing all of the necessary processes related to this task)