Asset Manager

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Asset Manager is responsible for the lifecycle management and governance of the Firm’s technology assets. The Asset Manager ensures that assets are properly inventoried, maintained, and disposed of according to established policies and procedures. Working in close coordination with cross-functional stakeholders (e.g., IT, Finance & Accounting, Information Security), the Asset Manager establishes, enforces, monitors, and continuously improves asset management processes, standards, and controls to ensure the efficient and effective use of assets.

Essential Duties and Responsibilities

• Partners with cross-functional stakeholders for the procurement of new assets and disposition of legacy assets to establish appropriate controls and processes for preserving an accurate and dynamic enterprise asset inventory

• Collaborate with team to support in-depth reporting on development plans and schedules at a detailed asset level, including support of project budgets and key budget variances.

• Defines and monitors asset management service management levels / key performance indicators in partnership with functional leadership and solution / service team owners

• Oversees the Firm’s IT asset management (ITAM) program in partnership with the ServiceNow Platform Owner, inclusive of procedures, processes, and controls for inventory management, software licensing, maintenance, and disposal

• Supports the definition of guidelines for the use of all firm assets in partnership with Information Security

• Maintains the Firm’s database / system of record for assets (e.g., software, hardware) and configuration management (CMDB), ensuring that the records are accurate and up-to-date

• Collaborates with Stakeholders on the design and oversees the execution of standards and operational processes for configuration management.

• Assist in the ongoing buildout of configuration information to support IT Service Management and Information Security processes (e.g., incident, problem, technical change, release management, risk management)

• Proactively identifies opportunities for simplification, cost savings, risk-reduction, and efficiency across the Firm’s technology

• Actively evaluates industry solutions to drive continuous improvement and automation for ongoing asset management activities

• Works with cross-functional stakeholders to identify and apply design enhancements to ITAM technology to drive process effectiveness and uphold standards

• Partners with Information Security leads on the recurring asset management certification process in coordination with system owners

• Ensures that service level agreements (SLAs) are understood and measured for delivery

• Informs the strategic design other Service Management technology systems, solutions, and/or modules that enable and/or support asset management

• Stays abreast of industry trends and best practices relative to asset management, cultivates and disseminates knowledge across technical and non-technical teams

Knowledge, Skills & Capabilities:

• Ability to prioritize and work successfully in a time-sensitive, high-visibility environment

• ​Strong service orientation, and an understanding of the importance of developing effective working relationships with users and organizational stakeholders of all levels

• Demonstrated ability to serve as a change agent, leading and inspiring others to act, especially under circumstances when change is unpopular

• Highly motivated, analytical, organized, and efficient

• Excellent problem solving and debugging skills

• Ability to work well under pressure

• Ability to work as part of a team and lead others

Education & Experience:

• Bachelor's degree preferred, ideally in Computer Science, Finance, Information Systems, or a related technical field.

• Minimum of five (5) years of relevant experience, ideally in a large law firm setting, a comparable professional services organization, or a legal information services provider

• Experience with leading systems and tools for IT asset management, discovery, and automation / workflow capabilities (e.g., ServiceNow)

• Experience in leading and influencing staff of all levels to adopt ITAM standards, processes, and controls

• Experience with business process re-engineering to achieve performance improvement outcomes

• Demonstrated experience designing an enterprise ITAM framework, preferably in a professional services or Legal Firm

• Demonstrated experience establishing appropriate structure, size, and scale for the IT asset management discipline, balancing the risk posture of the Firm with the organizational size and maturity

• Demonstrated experience designing, supporting, and continuously improving IT asset repositories

• Relevant technical certification(s) preferred (e.g., ITIL v4, CITAM)

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. 

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and/or experience.