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Job Description
Description
About LegalZoom
LegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we’ve helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents.
As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we’re working to make a positive impact on the world.
In 2021, we were licensed by the Supreme Court in Arizona to operate our own US law firm, LZ Legal Services, LLC. With this approval, LegalZoom is at the forefront of regulatory innovation as the first publicly traded company (and one of the very few non-lawyer owned companies) to own a US-based law firm! Through our law firm, we offer customers access to technology-enabled, cost-effective, and quality legal services. We file trademark applications at a fraction of the cost of a traditional offline attorney. Since inception, we have filed over 50K trademark applications for clients, making LZ Legal Services the U.S. Patent & Trademark Office’s highest volume filer. We also co-counsel across states to offer various legal services for small businesses and consumers.
Where we work
In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.
This position is 100% remote and is not required to come into the office.
Overview
Every legal document tells a story, and every document we process here at LegalZoom touches a customer’s life in a very real way, whether it’s a document to help them start a business, protect an idea, or protect their family. That’s why our Fulfillment Agents are so critical. We don’t just rely on technology, but our specialists carefully review each document to ensure customer information is complete so that our customers are truly delighted by the final document they receive.
Our Fulfillment Agents are extremely detail-oriented, have exceptional proofreading skills, can meet tight deadlines, and work with different legal products each day. It’s all part of helping our customers achieve their dreams.
You will
● Assist Customers with inquiries via telephone, app messaging, and email regarding government application requirements and order status
● Proficiently utilize customer support tools, systems, and procedures to provide accurate,
authoritative, and timely support solutions that exceed Customer expectations
● Consistently demonstrate the ability to effectively handle difficult calls, and emails
● Prepare trademark documents and forms ordered by LegalZoom customers at the direction of fifirm attorneys
● Prepare trademark search reports at the direction of attorneys
● Schedule, assist, and coordinate with firm attorneys on order and customer specific inquiries
● Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customer’s experience and drive efficiency in the delivery of world-class customer support
● Ensure operational and technical issues are communicated to management team
● Support operations by cross-training on related jobs
● Take direction from Coach, Leads, Assistant Managers and/or Managers as required
● Proficiently utilize customer support tools, systems, and procedures to provide accurate,
authoritative, and timely support solutions that exceed Customer expectations
● Consistently demonstrate the ability to effectively handle difficult calls, and emails
● Prepare trademark documents and forms ordered by LegalZoom customers at the direction of fifirm attorneys
● Prepare trademark search reports at the direction of attorneys
● Schedule, assist, and coordinate with firm attorneys on order and customer specific inquiries
● Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customer’s experience and drive efficiency in the delivery of world-class customer support
● Ensure operational and technical issues are communicated to management team
● Support operations by cross-training on related jobs
● Take direction from Coach, Leads, Assistant Managers and/or Managers as required
You have
● Exceptional written and verbal communication skills
● Detail-oriented and results-driven
● Ability to work with goals/quotas and excel in a high-pressure, fast-paced environment
● Copyediting, proofreading, data entry, or academic grading experience
● Proficiency with, and the ability to rapidly navigate between, the following applications and
systems: Windows XP, MS Internet Explorer, Internet search engines, including but not limited to
Google & Yahoo, Google Workspace, Gmail, Microsoft Office, including strong skills in Excel,
Word, PowerPoint, & Outlook
● Self-starter who works well with or without supervision
● Team player with excellent communication and interpersonal skills
● Legal industry background, experience, knowledge, or interest
● Experience processing complex documents such as loan applications
● Flexible and able to manage multiple assignments
● BA/BS Degree not required but preferred
● 1-2 years customer support
● Detail-oriented and results-driven
● Ability to work with goals/quotas and excel in a high-pressure, fast-paced environment
● Copyediting, proofreading, data entry, or academic grading experience
● Proficiency with, and the ability to rapidly navigate between, the following applications and
systems: Windows XP, MS Internet Explorer, Internet search engines, including but not limited to
Google & Yahoo, Google Workspace, Gmail, Microsoft Office, including strong skills in Excel,
Word, PowerPoint, & Outlook
● Self-starter who works well with or without supervision
● Team player with excellent communication and interpersonal skills
● Legal industry background, experience, knowledge, or interest
● Experience processing complex documents such as loan applications
● Flexible and able to manage multiple assignments
● BA/BS Degree not required but preferred
● 1-2 years customer support
LegalZoom is a remote-first company and the national range for this role is ($33,800 - $43,740). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Paid Time Off
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short-Term/Long-Term Disability Insurance
- Plus other wellness benefits to include:
- Fertility
- Mental Health
- One Medical
- Wellness reimbursement of up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.
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