Practice Services Specialist

The Practice Service Specialist will champion the development of innovative technologies and processes to help the Firm’s attorneys in all six practice groups better serve their clients and create a competitive edge. This role will support key projects and initiatives focusing on improving the process of the firm. This role will champion projects on intelligent automation, research and development on emerging technology, integrating technology into our legal services, and projects to support the Firm in achieving our digital strategy.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Facilitate taking business requirements and translating those needs to key developers as well as helping to build appropriate solutions.
• Work closely with legal practice teams to create a deep understanding of legal process in order to recommend the best solution (technology or process improvement) to optimize client service delivery.
• Manage the collection of business requirements and final deliverables of document automation projects using Contract Express or similar technologies.
• Support use case identification and serve as a collaborative team member toward the deliverables of robotic process automation projects.
• Develop creative use cases for existing technologies in the firm, and business cases for prospective new ones.
• Manage projects using agile project planning and support requirement specifications of the PMO.

• Develop a strong understanding of advanced technologies and trends in the industry as they pertain to law firms; and demonstrate knowledge of the range of technologies available to deliver superior legal services.
• Identify, evaluate and recommend best in class advanced technology tools that align with the strategic imperatives of the Firm and provide attorneys with opportunities to increase efficiency when serving clients.
• Develop expertise in technology and workflow solutions relevant to the position.
• Help educate attorneys on emerging tech and maintain a virtuous feedback loop.
• Proactively use most current technology to further teamwork, client service, and efficiency.
• Build strong relationships across the firm, external networks, and with clients.
• Promote engagement with firm's attorneys through various means including speaking on practice group/team meetings, attending firm sponsored events, and meeting with individual attorneys.

 

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION/EXPERIENCE: Juris Doctorate with 3-5 years of progressively responsible work experience, or equivalent combination of education and experience. Law firm experience is highly desirable. 

 

TECHNICAL SKILLS: Specific technical skills required to perform the essential functions of the position.

• Demonstrated proficiency in Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint.
• Proven aptitude to learn new software applications.
• Strong Internet research skills. Demonstrated ability to use legal and financial research systems.

 

LANGUAGE SKILLS:

• Ability to effectively communicate technical concepts with an audience.
• Ability to interact effectively with attorneys and other key personnel; to manage and exceed expectations; and to exhibit a high degree of responsiveness, diplomacy and professionalism in these interactions.
• Ability to effectively present information in both written and oral formats and respond to questions from all levels of professional and support staff and clients. Ability to effectively present information to top firm management.
• Ability to write business correspondence, procedure manuals, reports, speeches and articles for publication that conforms to prescribed style and format.

 

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• General knowledge of accounting principles and audition and internal control concepts.

 

REASONING ABILITY: Check skills commensurate with this position.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
• Exhibit independent thinking and decision making.
• Ability to interpret an extensive variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to think strategically, develop tactics and execute pragmatically.

 

OTHER SKILLS and ABILITIES:

•  Demonstrated ability to multi-task and be detail-oriented with strong organizational skills. 
•  Strong analytical and communication skills both oral and written.
•  Excellent organizational and planning skills with ability to prioritize multiple tasks and projects to meet deadlines.
•  Outstanding creativity; flexibility and persistence; motivation and energy with the ability to work with little supervision and collaborate with other members of the team.
•  Ability to work overtime when needed.  Work occasionally requires more than 40 hours per week to perform the essential duties of the position.
•  Ability to demonstrate impeccable integrity in personal and fiduciary matters.
•  A tolerance for uncertainty and an ability to prioritize and complete simultaneous projects with minimal supervision.
•  Strong project management skills.  Project and team management experience with attention to detail and a willingness to “roll up sleeves” and operate at whatever level is needed to accomplish tasks.
•  Ability to coordinate the activities of department resources.
•  Thorough understanding of technologies that can be applied to firm operations and enhance working efficiency.
•  Demonstrated ability to employ software at the power-user competence level.
•  Ability to work in a fast-paced environment with strict deadlines.
•  Ability to exercise discretion with confidential and sensitive information.
•  Must be able to perform essential duties of the position with time constraints and interruptions.
•  A strong client service approach and team orientation.
•  Demonstrate good judgment, tact, and flexibility under pressure in a mixed-matrix environment with many stakeholders and potentially competing priorities.
•  Familiar with the assigned practice groups, industries, and/or geographies.

 

PHYSICAL DEMANDS: The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, documents, books, pen/pencil, paper, controls and manipulate a keyboard, and input data into a PC; and talk or hear. The employee is frequently required to walk.
• The employee is occasionally required to use hands to prepare correspondence and reports on a personal computer.
• The employee is occasionally required to stand and reach with hands and arms. And stoop, kneel, bend, crouch or crawl.
• Ability to operate a variety of standard office equipment including a computer, copy and facsimile machines.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

 

The expected annual salary for this position ranges from $85,000 – $115,000. The salary offered will be determined by a wide range of factors including but not limited to experience level, geographic location, education/training, and relevant skills. 

 

Baker & Hostetler LLP is an Equal Opportunity Employer.

 

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Salary

• $85,000 - $115,000