Client Executive, Legal Services

The Client Executive, Legal Services is a strategic account management and business development role focused on driving growth and deepening relationships within a select portfolio of large law firms. This role involves high-level engagement with senior law firm leaders, including Managing Partners, COOs, and other executive stakeholders, to shape and execute account strategies aligned with Ricoh’s broader industry vision.

In addition to managing existing relationships, the Client Executive proactively identifies new business opportunities, expands Ricoh’s footprint within each firm, and leads the development of tailored solutions that address evolving client needs.

Job Duties and Responsibilities

• Build and maintain trusted partnerships with senior law firm leaders.
• Maintain detailed relationship maps for each client, identifying key stakeholders, engagement history, and influence levels to inform strategy and outreach.
• Brings thought leadership to the client engagement and uses collaboration to build trust, confidence and influence.
• Gain sound understanding of clients’ business challenges and goals by conducting effective client engagements.
• Lead business planning process in partnership with the client with a specific focus on account level planning.
• Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of services.
• Proactively engages and aligns additional sales, operations and SME resources aligned to client initiatives. 
• Clearly articulates Ricoh’s position in the industry and value to the client.
• Builds relationships inside the organization, account retention and expansion, and manage the day to day sales activities.
• Strives to understand and manage the customer's approval process through sponsors.
• Meet or exceed revenue and gross profit expectations. 
• Leverages CRM to enter/track all sales data and activities daily.
• Performs other duties as assigned.

• Bachelor’s degree or equivalent experience in the Legal Industry. 
• Experience with workflow redesign, process automation, and technology integration.
• Experience working with executive level leaders in the NLJ 350
• 10+ years account management experience specifically in the Legal Industry  
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• Experience growing services.

Knowledge, Skills and Abilities

• Knowledge, skills, and mindset to identify, design, and create technology-driven solutions that streamline and optimize business processes.
• Demonstrated success with using collaboration to build influence. 
• Brings thought leadership to customer engagement.
• Outstanding verbal and written communication skills.
• Ability to be proactive, provide creative ideas and solutions.
• Proven ability to develop, nurture and maintain professional relationships with relevant stakeholders.
• Stays current with Ricoh offerings.

Working Conditions, Mental and Physical

• Typically, an office environment with adequate lighting and ventilation, and a normal range of   temperature and noise level. 
• Work assignments are diversified.  Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information.
• Minimal physical effort required.  Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs.  (e.g., papers, books, files and small parts, etc.).  Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
• Travel required (app%). 30%); may include overnight%) travel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.