Legal Services Program Manager

SAFE PLACE JOB DESCRIPTION

Job Title: Legal Services Program Manager
Reports to: Executive Director
FLSA Status: Non-Exempt
Hours Per Week: 35 hours
Location: Olympia, WA
Employment Type: Full-Time
Minimum Experience: Manager/Supervisor

Benefits: Medical, dental, and vision insurance; paid holidays and paid time off in accordance with SafePlace personnel policies. Employee Assistance Program provided. Retirement benefits available upon meeting SIMPLE Plan qualifications.

Summary
In a culturally responsive manner, develop, coordinate, and maintain community service programs for survivors of sexual and domestic violence. These programs include legal advocacy and coordinating legal clinics with a partner agency, systems advocacy, domestic violence high risk team (DVHRT), and drop-in services. Supervise and support staff, interns, and volunteers; manage program evaluation and compliance; and represent SafePlace in the community.

Essential Duties and Responsibilities
Leadership

• Role models commitment to agency values, mission and vision
  
• Ensures compliance and accountability to applicable law, contracts, agency policies, procedures, and best-practices in program area
  
• Role models agency Team Agreements and related practices
  
• Ensures budget adherence and fiscal responsibility according to agency expectations and policies

Program Supervision

• Develop, coordinate, and deliver quality, culturally responsive services for survivors.
  
• Manage legal advocacy, court accompaniment, legal clinics, and legal case management.
  
• Oversee drop-in advocacy including crisis intervention and referrals.
  
• Oversee DVHRT program coordination and applicable direct services to eligible individuals.
  
• Ensure accurate documentation of all program activities.

 

Community Engagement and Evaluation

• Ensure sustainability and effectiveness of legal and DVHRT response programs.
  
• Maintain relationships with relevant community partners and participate in networking.
• Collaborate with directors and managers for service integration.
• Design and implement program evaluations.

 

Systems Advocacy

• Provide and monitor systems advocacy efforts.
• Maintain ties with civil legal, criminal justice and social service providers.
• Represent SafePlace in relevant community task forces and meetings.

 

Supervision

• Supervise legal advocates, DVHRT coordinator, and any assigned program volunteers, and interns.
• Schedule and lead regular supervisory meetings.
• Oversee timekeeping and conduct timely evaluations.
• Ensure training requirements are fulfilled.

 

Administrative Oversight

• Review direct service and training data in Secure Access Washington InfoNet.
• Monitor program expenses and ensure compliance with fiscal policies and procedures, ensuring programs are operating within their approved budget. May participate in grant development.
• Collaborate with administrative staff to manage scheduling, email communication, and resource tracking.

 

Collaboration and Crisis Response

• Maintain regular communication with the Program Director and team.
• Participate in supervisory meetings and quality assurance efforts.
• Serve as a 24-hour back-up for DVHRT calls.

Qualifications

Minimum Requirements

• Bachelor's degree in social work, law, criminal justice, or related field.
• 2+ years of direct advocacy experience with sexual/domestic violence survivors, including or in addition to experience with civil legal or criminal legal systems.
• 1+ year of experience in program management or program development.
• 1+ year of staff supervision experience
• 50 hours of recent sexual/domestic violence advocacy training.
• Experience in conflict resolution, performance correction, de-escalation.
• Competence in culturally responsive service delivery.
• Proficiency in Microsoft Office; strong written and verbal communication.
• Reliable transportation, current auto insurance, and phone access.
• Commitment to SafePlace philosophy and confidentiality standards
  
  

Preferred Qualifications

Bilingual/bicultural (Spanish or Asian languages).

Supervisory Responsibilities

Direct supervision of legal advocates, DVHRT coordinator, volunteers, and interns. Responsibilities include training, scheduling, performance appraisal, conflict resolution, and adherence to agency policies.

Interpersonal & Communication Skills

• Build strong, respectful relationships with staff and community members.
• Maintain professional boundaries and confidentiality.
• Communicate calmly, respectfully, and effectively across diverse populations and in crisis situations.
• Write reports, policies, and correspondence clearly and accurately.
  
  

Reasoning, Math, and Technical Skills

• Analyze problems, make decisions, and manage multiple priorities.
• Provide relevant program information to assist in preparing and managing budgets.
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, Internet, and email.
  
  

Affirmative Action / Equal Opportunity Employer Statement

SafePlace is an Equal Opportunity Employer committed to creating a diverse, equitable, and inclusive workplace. We encourage applications from individuals of all backgrounds, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, and all other protected characteristics under federal, state, and local laws. As part of our affirmative action efforts, we actively seek and welcome applicants from historically underrepresented communities.

 

Salary

• $34.57 - $35.20