Case Manager, RLEI

PROGRAM OVERVIEW:

The focus of the Advocacy & Community Engagement (ACE) Division is to empower individuals and families through community-driven solutions that promote housing stability, tenant protections, and equitable access to resources. The Division works to address systemic barriers to economic self-sufficiency by providing direct support, including emergency and rental assistance, while also engaging residents, landlords, and community stakeholders to strengthen neighborhoods and advance responsible property management practices. Services may include housing navigation, rental and deposit assistance, community education, and connection to culturally and linguistically appropriate resources.

The Advocacy & Community Engagement (ACE) Division serves families experiencing both natural and human-made disasters as well as housing services. Programs under the Division are operated by the Program Managers and overseen by the Division Director of the Advocacy & Community Engagement (ACE) Division, who reports directly to the Chief Operating Officer.

POSITION SUMMARY:

The Case Manager is responsible for providing direct services to clients by assessing needs, developing service plans, and connecting individuals and families to appropriate resources. The Case Manager works closely with landlords, residents, and community stakeholders to address housing-related concerns and support neighborhood stability. This role requires strong interpersonal skills, cultural competency, and the ability to navigate complex systems to help clients achieve housing stability and improved well-being.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Conduct client intakes, screenings, and comprehensive needs assessments.
• Develop individualized service plans in collaboration with clients to address housing stability and related needs.
• Provide case management services, including referrals to community resources such as rental assistance, legal aid, employment services, and social services.
• Administer and process client requests for emergency rental assistance and general assistance, ensuring eligibility, proper documentation, and compliance with program guidelines.
• Maintain accurate and timely client records in the agency’s electronic system(s), ensuring compliance with program and funder requirements.
• Monitor client progress and adjust service plans as needed to support successful outcomes.
• Serve as a liaison between clients, landlords, property managers, and public agencies to mediate concerns and promote positive resolutions.
• Assist in resolving neighborhood issues related to housing conditions and tenant-landlord relationships.
• Participate in community outreach activities, workshops, and presentations to inform residents about available services and resources.
• Collaborate with internal staff and external partners to coordinate services and ensure comprehensive client support.
• Support data collection and reporting requirements by entering and tracking program outcomes.
• Attend team meetings, trainings, and supervision sessions as required.
• Maintain confidentiality and adhere to agency policies and procedures.
• Promote culturally and linguistically appropriate services for diverse populations.
• Perform other duties as assigned.

QUALIFICATIONS:

EDUCATION AND EXPERINCE

• Bachelor’s degree in social work, human services, public administration, psychology, or a related field required. (Equivalent experience may be considered.)

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated ability to work with diverse and underserved populations, including low-income individuals and families.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to build rapport with clients and maintain professional boundaries.
• Knowledge of community resources and social service systems in Santa Clara County preferred.
• Strong organizational and time management skills with the ability to manage multiple cases.
• Ability to work both independently and collaboratively in a team environment.
• Proficiency in Microsoft Office and experience with database or case management systems.
• Ability to handle sensitive situations with professionalism, empathy, and discretion.
• Bilingual/biliterate (English/Spanish or English/Vietnamese) preferred.
• Experience in housing services, community outreach, or case management preferred.

OTHER QUALIFICATIONS:

• Ability to sit and/or stand for extended periods.
• Ability to lift up to 25 pounds.
• Criminal background check via livescan fingerprint.
• Must have TB test performed and submit results.
• Automobile, valid driver’s license and auto insurance per agency policy; or have access to reliable transportation.

WORKING CONDITIONS:

• Work is performed at multiple sites, including office and community-based settings.
• Travel within Santa Clara County

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.
• This is a full-time, non-exempt position. Some evenings and weekends may be required to meet the operational needs of the position.
• This position is time-limited through April 2027, and continuation beyond this date is contingent upon the availability of additional funding.
• Compensation: Starting salary ranges from $27.00 - $31.00 per hour.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

Salary

• $27 - $31/hour