Legal Franchise Support Specialist

Position Summary

Provide litigation, compliance and general franchisee support, including clerical and administrative tasks, and serve on primary point of contact team for the Legal & Compliance Department telephone and email queue.

Essential Duties and Responsibilities

• Primary responsibility for triage of incoming phone calls and emails, responding to simple legal questions and connecting callers with the appropriate subject-matter expert for more complicated issues; serve as co-team leader for the phone response team.
• Assist with subpoena and records responses.
• Organize and maintain projects and processes by processing requests, tracking spreadsheets, creating files, and facilitating responses.
• Perform administrative duties, such as maintaining calendars, scheduling appointments, making photocopies, and compiling documentation, maintaining files.
• Receive and distribute Department incoming mail. Prepare and coordinate delivery of Department outgoing mail.
• Organize and maintain office supplies.
• Event planning for department gatherings.
• Other clerical and administrative projects or duties as assigned.

Minimum Education and Experience

• High school diploma or GED required.
• Some college experience preferred.
• Previous work experience in a law firm or corporate legal department preferred.
• Previous experience with litigation or compliance matters preferred.

Knowledge, Skills, and Abilities

• Proficient in Microsoft Office applications and document management systems and ability to edit and proofread correspondence and legal documents.
• Case management software experience a plus.
• Possess excellent written and oral communication skills.
• Strong organizational skills.
• Strong work ethic. 
• Ability to prioritize workload in a fast-paced environment working within time constraints.
• Ability to use a high degree of discretion in sensitive situations and maintain confidentiality.
• Ability to maintain required service levels by consistently meeting deadlines and turnaround goals.
• Ability to prioritize workload in a fast-paced environment working within time constraints.

Physical Requirements:

• Sedentary to light work exerting up to 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.
• Ability to view computer screen, sit, stand or walk for long periods of time.
• Ability to operate a computer, copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.

Working Conditions:

• Ability to produce quality work in fast paced environment with high daily pressure to meet deadlines.
• Ability to work non-standard work hours as needed or required to meet established deadlines.
• Ability to work indoors, in an office environment, regardless of whether cubicle, open office or private office.
• Subject to normal office noise levels.
• Minimal to no travel required.
• Position is located at Express Employment International Headquarters in Oklahoma City, currently with a hybrid schedule (4 days in office, 1 day remote).