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Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Senior Site Manager
Location: Hybrid – Tampa, FL (supports Orlando, Miami, Tallahassee, Jacksonville)
Job Type: Full-Time
About the Role
We are seeking an experienced and service-driven Senior Site Manager to oversee operations across five client locations and lead a team of up to 25 employees within a dynamic hospitality and office services environment. This role is responsible for driving operational excellence, delivering elevated guest experiences, and fostering a culture centered on accountability, collaboration, and exceptional service.
The Senior Site Manager will oversee Office Services, Reception, and Hospitality operations while serving as the primary liaison between leadership, client stakeholders, and onsite teams. This position requires a proactive leader who thrives in fast-paced environments and is passionate about developing people, improving processes, and enhancing the client experience.
Key Responsibilities
Lead and manage onsite office services and hospitality teams to ensure exceptional service delivery
Foster a culture of accountability, professionalism, teamwork, and high performance
Serve as the primary point of contact between the client, onsite employees, and leadership
Deliver elevated concierge-style customer service to all end users and guests
Provide onsite leadership, mentorship, and career development support for team members
Identify opportunities to improve operational efficiency and service capabilities
Develop and implement strategic initiatives and business improvement plans
Recruit, interview, hire, train, and evaluate onsite personnel
Manage staff scheduling to ensure operational coverage while minimizing overtime
Maintain strong organizational and operational standards across all locations
Compile operational metrics and reporting data for monthly client management reviews
Ensure all products, services, timelines, and service expectations are clearly communicated and executed
Uphold high standards of integrity, professionalism, and client partnership
Qualifications
High School Diploma required; Associate’s or Bachelor’s degree preferred
At least 1 year of prior supervisory or management experience required, including hiring, coaching, scheduling, and performance management
At least 3 years experience in a professional business environment
Proven success leading customer service, office services, or hospitality teams
Strong client relationship management and communication skills
Ability to operate independently while maintaining high service standards
Excellent problem-solving, organizational, and leadership abilities
Experience with operational management, customer satisfaction initiatives, and staff development preferred
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
Travel Requirements
- Ability to travel frequently to client locations throughout Florida, at a minimum on a quarterly basis, with additional travel required based on staffing demands, special projects, and client needs.
Compensation
Compensation for this position is up to $90,000 annually. Final compensation will be based on experience, skills, qualifications, and geographic locations
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Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.
