Litigation Support Specialist

Litigation Support Specialist

We are all equally human. Join us.

At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives.

▶️Watch how we create comebacks.

Why Join Our Team?

We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being:

• Medical, Vision, & Dental Care
• 403(b) Retirement Plan
• Paid Time Off
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What You’ll Do

• Analyze patient information in the billing system to determine charges billed and evaluate unpaid or underpaid claims. This includes interpreting data from medical bills, EOB/EOR/Remittance documents, and Service Not Billed (SNB) reports.
• Prepare accurate spreadsheets for outside counsel, clearly detailing services provided, charges, payments, adjustments, and outstanding balances in alignment with eCare reporting values.
• Independently locate necessary documents within the eCare system and request additional records from external sources as needed. Use batch processing, when possible, to maximize efficiency.
• Research and provide additional documentation requested by contracted attorneys, such as CVs/resumes of staff and service providers, admissions documents, residential marketing materials, or any other information not included in the eCare consumer record.
• Track and maintain charts of legal documents received from contracted attorneys, incoming claim payments, and legal expenses for each case.
• Maintain up-to-date technical knowledge of current and pending regulations and legislation affecting billing and collections, with particular attention to commercial funders and the Michigan No-Fault Act and its impact on Hope Network.
• Collect, organize, record, store, and securely transmit all records related to pending litigation to contracted outside attorneys using secure online tools, such as secure online drop boxes, Team Share, and secure email.

Work Schedule

• Monday–Friday, 8:00 AM to 5:00 PM
• Required to work onsite two Fridays per month

Qualifications

• Five years of experience in the insurance industry, preferably in the billing and collections department of a medical provider or a related field.
• One year of experience working with auto no-fault insurance payers.

Our Commitment to Inclusion

Our strength lies in our diversity—empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.