Senior Manager of Hospitality at Renowned, Global Law Firm in Midtown

Our client, a renowned, global law firm with offices in over 25 countries, is hiring for a Senior Manager of Hospitality for their New York office.  This person will play a critical role within their Office Operations department and will the management of both their Conference Services and Catering & Food Services arenas.  This person will help oversee and mentor staff, will oversee important internal events and will liaise closely with their outsourced business partner.  

Responsibilities include: 

• Oversee Daily Operations: Lead all aspects of New York Conference Center operations, ensuring seamless service delivery and optimal functionality across facilities and events.

• Team Leadership & Development: Supervise a team of on-site staff, including hiring, coaching, performance management, compensation input, and, when necessary, termination recommendations.

• Stakeholder Coordination: Serve as the primary operational contact for internal business partners, external vendors, and key stakeholders—ensuring strong communication and service alignment across all touchpoints.

• Client Experience & Service Excellence: Champion service improvements by identifying pain points and collaborating cross-functionally to implement client-centric solutions that drive satisfaction and retention.

• Innovation & Process Optimization: Partner with colleagues and business units to introduce efficiencies and creative solutions that uphold the firm’s standards for quality and cost-effectiveness.

• Feedback & Resolution Management: Monitor internal client feedback mechanisms, resolve escalated service issues, and implement long-term solutions to recurring challenges.

• Strategic Relationship Building: Foster productive relationships within AOS and across partner organizations to support collaboration, issue resolution, and innovation in service delivery.

• Performance Monitoring: Oversee metrics and service-level agreements with vendors and partners, analyzing trends and producing regular reports to support data-driven decision making.

• Contract & Budget Oversight: Collaborate with Procurement and Office Operations leadership to review vendor contracts for compliance, manage budgets, and ensure invoice accuracy.

• On-Site Leadership: Maintain a consistent on-site presence in the New York office, providing visible leadership and ensuring immediate responsiveness to operational needs.

• Additional Duties: Take on other responsibilities and projects as assigned in support of office operations and strategic initiatives.

• Proven leadership experience in facilities, hospitality, or conference center operations, with a strong track record of managing teams and vendor relationships in a fast-paced, client-focused environment.

• Exceptional communication and interpersonal skills, with the ability to liaise effectively with cross-functional teams, senior stakeholders, and external partners.

• Strong analytical and problem-solving abilities, including experience with service metrics, budgeting, contract compliance, and process improvement initiatives.

• On-site availability required: Must be able to work full-time in the New York office, Monday through Friday, to provide hands-on support and operational oversight.