Court Clerk

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.

• Provides exceptional customer service to citizens, internal, and external customers by responding to requests in a positive, timely, effective, and professional manner.
• Greets customers in person and over the phone to answer questions regarding their municipal court business and or other city business, such as frequently asked questions; answers concerns/questions via telephone or written correspondence.
• Administers case dispositions by entering disposition of cases after each docket, processing DSC and deferred dispositions, accepting and posting payments, processing cash bond transactions, preparing requisitions when refunds are due, and showing disbursements correctly.
• Maintains trial dockets by preparing dockets, notifying defendants, attorneys, officers, complainants, and witnesses, preparing and mailing subpoenas, selecting names of prospective jurors, preparing summons, and assisting the prosecutor where needed.
• Assists the judge by receiving payment fines, working up and processing warrants, compiling information for reports, helping individuals over the phone or at the window, and providing information when needed.
• Attends to complaints by entering complaints into the system, preparing complaints, administering oaths, preparing and mailing FTA letters after each plea docket, and clearing FTA’s and warrants as necessary.
• Coordinates reports, driving safety course requests, and citations by coding, entering, and filing information, requisitioning for payments, reporting juveniles who fail to appear from each plea docket, notifying parents of juvenile court dates, and reporting those individuals who fail to pay fines.
• Demonstrates the desire to learn, ability to cross-train, and perform other duties within the Municipal Court.
• Serves as a representative of the Court within the community; Coordinates and conducts community outreach and education, as needed.
• Performs other related duties as assigned.

• Must provide high-level customer service for both internal and external customers, striving to exceed customer expectations with each interaction, often requiring a high energy level, excellent communication skills, and the ability to multitask.
• Knowledge of operational characteristics, services, and activities of a municipality and Municipal Court.
• Experienced in the procedures, methods, and operation of modern offices, computers, technology, and other related equipment.
• Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
• Ability to effectively handle multiple interruptions, multitask, maintain confidentiality and discretion, follow complex oral instructions, make independent judgments, communicate effectively, and work effectively with various types of people.
• Prepare or provide recommendations to the supervisor on department-related improvements and efficiencies.
• Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.
• Exercises empathy, patience, and professionalism when assisting customers, particularly those experiencing stressful or difficult situations. 
• Builds and maintains positive, effective relationships with coworkers, customers, outside agencies, and the public.

Education, Training, and Experience: 

• High School Diploma or GED
• Two (2) years of customer service experience is required
• Must be able to type at least 40 WPM

• A valid Texas Driver's License is required and must be maintained throughout employment. 
• Possession of, or the ability to obtain and maintain, a Level I Court Clerk Certification within 18 months of employment. 

PHYSICAL AND MENTAL DEMANDS: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands 
While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk and hear; use hands to handle, feel, or operate objects, tools, or controls; reach with hands and arms; and perform repetitive movements of hands or wrists. Exerting up to 10 lbs. occasionally or negligible weights frequently. Specific vision abilities required for this job include close vision and the ability to adjust focus.

Mental Demands 
While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; uses math and mathematical reasoning; performs highly detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work, including frequent contact with customers and/or the public and dissatisfied/abusive individuals.

Work Environment: 
The employee works in an office or courtroom environment where the noise level is usually quiet. Certain positions within the classification may require availability to work a flexible schedule.