Child Support Supervisor (Assistant Corp Counsel II)

 
SUPERVISION
This position directly supervises one Child Support Lead Worker, five Support Specialists, one Paternity Specialist, a Litigation Assistant and three Administrative Clerk IIIs by carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
 

Days:  Monday - Friday

Work Hours:  8:00 am to 4:30 pm

Hours Per Shift:  8

Shifts Per Pay Period:  10

Position FTE:  1.00

 

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. 
 

Run reports from the state systems for staff to ensure compliance with state, federal and county regulations.

Review and negotiate cooperative agreements with the Clerk of Courts and Family Court Commissioner and other county departments, ensuring the timely signing of these agreements and coordination with the state for on-going payment of services.

Monitor case statistics to assure that the County is receiving 100% of available funding based on the performance-based standards established by the federal government.

Ensure that the County reviews and is knowledgeable about the state/county annual contract; communicate changes in that contract and ensure timely receipt by the state.

Prepare and monitor the annual budget for the Child Support program.

Review and approve all Child Support expenditures, under the constraints of the budget, and properly record revenues and expenditures.

Recommend monthly journal entries to record cooperative agreement expenses and send to Finance Department for processing.

Assist Purchasing Department in preparing subcontractor contracts for vendor bidding.  Monitor and give final approval of vendor bidding and final vendor contract.

With the assistance of an assigned financial analyst, review and approve monthly SPARC expenditure reporting to the State for child support and reconcile monthly reports to the general ledger.

Conduct staff meetings and training for child support staff.

Monitor caseloads for performance-based funding; identify areas that need improvement and develop plans to ensure the maximum funding.

Keep abreast of State and Federal program changes and communicate this information to the staff, agency and local stakeholders. Attend child support conferences and meetings as necessary to keep up-to-date on program changes and requirements.

Review case closures to ensure that they meet federal guidelines.

Ensure compliance with financial, federal and state audits.

Implement new State and Federal programs and policies by directing and training staff.

Assist staff with case problems, providing customer service as needed.

Respond to participant inquiries regarding case status. Ensure staff is providing appropriate customer service to all participants.

Answer questions and resolve policy and case system issues for line staff on a daily basis.  This may involve working with State to interpret and apply complicated policies correctly.

Research, track and analyze Child Support program data in order to provide information to management, county board and other interested parties.  Gather information from reports including performance standards and demographic information as needed.

Review the quarterly Random Moment Time Study employee roster and ensure prompt employee response to sampling.

Organize, prioritize and develop training and workflow for interagency/departmental program operations.

Approve adjustment requests for child support payments.

Provide support and supervision to the child support office.

Liaison with the Assistant Corporation Counsel II and the Deputy Corporation Counsel to ensure that the duties of attorney are fulfilled in a manner that matches the needs of the agency.  Review pleadings and attend court hearings as needed to provide support for the Assistant Corporation Counsel II handling child support matters.  

Contribute to and participate in the strategic plan and long term goals of the agency.

Demonstrate a commitment to county safety and risk management efforts.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Education and/or Experience
Undergraduate degree and post-graduate legal degree (J.D., LLM) and three to five years of relevant prior experience as an attorney, or equivalent combination of education and experience. Supervisory experience required.  Knowledge of Wisconsin Child Support programming and regulations preferred.
 
Certificates, Licenses, Registrations
Licensed to practice law in the State of Wisconsin and shall be a member in good standing with the State Bar of Wisconsin.

Special Requirement
As a post-offer pre-employment condition, a criminal background check conducted by the State Department of Justice (DOJ) including FBI fingerprinting must be successfully completed and passed.  Walworth County may disqualify an applicant if the position’s responsibilities are substantially related to the applicant’s criminal history.  Wisconsin’s Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record, however, Walworth County may disqualify an applicant if the position’s responsibilities are substantially related to the applicant’s criminal history.  Management reserves the right to make employment contingent upon successful completion of the background check.  Cost of the background check and fingerprinting will be covered by Walworth County.

Interactions and Communications
Excellent written and verbal communications skills required to actively persuade and/or direct others toward the achievement of expected outcomes.
 
Decision Making
This position has authority to make decisions by interpreting and applying department policies and practices with general managerial direction as needed.  These decisions directly impact performance at the department wide level and decision making requires a close collaboration of all those involved in the decision making process.
 
Thinking and Problem Solving
In relation to established procedures, protocols and policies of the County, challenges and problems occurring in this position are complicated and require interpretation and application of policies and objectives impacting large departments or multiple departments of the County organization.
 
Tools & Equipment Used
Telephone              Personal Computer/Printer
Calculator              Copy Machine

 
WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

 
PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk and hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

TO INCLUDE:
Formal Walworth County Electronic Application     
Education & Experience Review
Verification of Licensure
Oral Department Interview
Reference Check
Background Check
Post Offer Physical Exam
Drug Screen
 
Other job related tests may be required.