Supervisory Veterans Service Representative

The Supervisory Veterans Service Representative (Coach) leads an assigned team of Veterans Service Representatives (VSRs) and Rating Veterans Service Representatives (RVSRs) responsible for providing information, advice, and assistance on all types of Veterans benefits claims, including Compensation and Pension (C&P) claims administered to Veterans, their dependents, and survivors.

Duties

Major duties include:

• Directs, plans, and assigns work priorities for subordinates; demonstrates expertise in all phases of claims processing; and holds final technical authority over the team's work product.
• Advises the Division Manager or Assistant Division Manager on the daily operation of assigned team(s), including performance and workload management, to achieve the goals and objectives of VA benefits programs.
• Liaises with other government and non-government agencies, including Veterans Service Organizations (VSOs), to facilitate cooperative efforts and information exchanges in programs benefiting Veterans.
• Supervises personnel by issuing supervisory instructions, evaluating subordinate performance, hearing and resolving employee complaints, effecting disciplinary actions, identifying training needs, and conducting interviews including making recommendations for position appointments, promotions, or reassignments.
• Provides oversight when responding to higher-level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.
• Maintains effective labor-management relationships and accomplishes personnel management duties in accordance with applicable laws, policies, labor-management agreements, EEO directives, and regulations.

Work Schedule: Full time, Monday through Friday 8:00 am - 4:30 pm.
Compressed/Flexible: N/A
Telework: N/A
Virtual: This is not a virtual position.
Position Description/ DP#: Supervisory Veterans Service Representative; 02101A
Relocation/ Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Bargaining Unit Position: No

Salary

• $106,437 - $138,370/year

Conditions of Employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of Federal service.

Upon completion of your probationary period , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
• Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/04/2026.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

• For a GS-13 position you must have served 52 weeks at the GS-12 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Specialized Experience: To qualify, applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Examples of specialized experience would typically include:

• Performing the duties of an Assistant Coach and assisting Coaches in their supervisory and technical responsibilities on a daily basis.
• Ensuring that team claims processing meets qualification standards and that timeliness of service meets established performance indicator goals.
• Exercising responsibility for the cost-effective use of resources to accomplish assigned team outcomes.
• Providing technical oversight or guidance on C&P claims adjudication activities.
• Participating in employee performance management, coaching, or developmental activities.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: This work normally involves mental rather than physical exertion.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education There is no educational substitution at this grade level. Other Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.VA supports the use of telework as a way to help attract and retain talented individuals in public service, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: Posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. Position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans & Transitioning Service Members: Visit VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions. If you are unable to apply online or need an alternate method to submit documents, reach out to the Agency Contact listed in this Job Opportunity Announcement. Required Documents

To apply for this position, you must provide a complete Application Package to include the documents detailed below. Resumes may not exceed two pages and must be legible for review of eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.

• Resume:
  • Contact Information:
    • Name and how best to contact you, including email address and phone number
  • Relevant Work Experience:
    • For each relevant work experience, make sure you include:
      • Job Title and Employer (including series and grade for any Federal positions)
      • Start and end dates with month/year (e.g., 05/2019 - 08/2022)
      • The number of hours you worked per week
    • Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement
  • Optional Details:
    • When relevant, include:
      • Current Security Clearance
      • Job-related training
      • Language skills
      • Organizations and affiliations
      • Professional publications
      • Eligibility for special programs (e.g., military spouses, individuals with disabilities, etc.)
• Current Federal Employees:
  • Your most recent APPOINTMENT SF-50. The most recent 1XX or 5XX SF-50 proving status. This SF-50 should identify your appointing legal authority, position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
  • Your SF-50 reflecting when you entered your highest grade and step (e.g., Within Grade Increase, Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
• Current VBA Employees: If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent appointment SF-50 and an SF-50 that reflects when you entered your highest grade and step as described above.

Additional Documents accepted:

• Most recent Performance Appraisal (VA Form 0750)
• Award SF-50s
• Documentation to be considered under non-competitive eligibility (if applicable) such as a member-4 DD-214, civil service preference letter, or Schedule A letter.
• CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal

Please use this checklist to make sure you have included all documents required for your application. You will not be contacted for additional information.

How to Apply

Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.Helpful Hints for Creating a Two-Page Resume:

• Prioritize most relevant and recent experience
• Use concise, results focused language
• Align language from the job announcement
• Focus on demonstrating skills and competencies
• Remove outdated or unrelated experience
• Use the USAJOBS resume builder

Additional guidance on this new requirement and resume building tools can be found at:

• https://help.usajobs.gov/faq/application/documents/resume/page-limit.
• https://www.opm.gov/policy-data-oversight/hiring-information/merithiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

1. Click the Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.