Legal Operations Specialist

Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative. 

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Is your current job a nightmare? Make it a dream job at Mattress Firm®!  

Join Mattress Firm – America’s most trusted authority on sleep and be part of our noble purpose to help people sleep well to live well. In addition to on-the-job training and career growth opportunities, we offer an extensive range of benefits designed to support you, your family, and your future. 

Job Summary: The Legal Operations Specialist plays a crucial role in the efficient functioning of the Legal Department of Mattress Firm, Inc. by managing day-to-day operations and collaborating with attorneys to optimize workflows and improve overall efficiency. This position requires the ability to work both independently and collaboratively in a fast-paced and rapidly changing environment, reacting with appropriate urgency to situations and events that require a quick response or turnaround, and taking effective action without knowing the whole picture. NOTE: This position is a Houston based, hybrid position which will work out of BedQuarters (Corporate Headquarters) 3 days per week.  

Essential Responsibilities 

• Oversee operations of the Legal Department (other than the furnishing of legal advice). 

• Identify and implement process improvements to increase team efficiency, standardize workflows and reduce operational friction. 

• Develop internal resources (e.g., department-specific glossaries, precedent bank, deal binders, etc.). 

• Manage implementation of policies and attorney advice to drive enterprise compliance. 

• Determine necessary workflows for implementation, delegate specific tasks internally and to other teams, and conduct follow-up and quality control. 

• Where needed, support change management efforts to drive implementation of Legal Department initiatives. Examples of duties include, without limitation, facilitate updates to Company privacy policies and distribute, collect and track data privacy agreements and confidentiality agreements. 

• Serve as the Legal Department’s primary point of contact for Mattress Firm’s Contract Lifecycle Management (“CLM”) tool. 

• Ensure all new contracts are entered into the CLM database. 

• Partner with appropriate cross-functional resources to establish and maintain the Legal Department’s intranet page with reference documents, self-service templates, FAQs, and other materials. 

• Partner with Communications Department to manage enterprise-wide communications from the Legal Department. 

• Review and route incoming mail and fax communications; manage Legal Department’s email inbox; route and code all invoices; perform filing in accordance with Company policy; assist General Counsel with preparation of report-outs and other materials as requested. 

• Research, evaluate, and recommend emerging legal technologies—including AI solutions—to optimize service delivery, improve knowledge management, and streamline internal processes. 

• Complete all required training modules and certifications prior to the due date. 

• Ensure all safety policies and procedures are followed to ensure a safe work environment for all. 

• Communicate professionally with all internal and external contacts. 

• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation. 

• Communicate any concerns or issues to leadership to ensure proper efficiency of department and Company operations. 

Non-Essential Responsibilities 

• Provide ad hoc project management, research and other support as requested by attorney members of the Legal Department. 

• Execute Company initiatives and other activities requested by supervisor. 

• Update job knowledge by participating in educational opportunities. 

• Contribute ideas on ways to optimize or improve the team, the department, and the Company. 

Education 

• Bachelor's Degree in a related field preferred 

Professional Experience 

• 7+ Years as a legal assistant, contracts manager, project manager, or legal operations or compliance-focused role, preferably within a large company or law firm with a national presence required. 

Skills List 

• Advanced proficiency in using Microsoft Office Suite (Outlook, PowerPoint, Word and Excel). 

• Familiarity with contract lifecycle management tools, matter management systems, and AI or other tech solutions for legal departments.  

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. 

• Strong organizational and time management skills, with the ability to manage multiple tasks and prioritize effectively and independently. Able to bring projects to conclusion in a timely manner. 

• Meticulous attention to detail, ensuring and maintaining accuracy in all aspects of work, in a high-pressure, fast-paced environment. 

• Strong ability to analyze situations, identify problems, and develop creative solutions. Must have a natural curiosity and strong commitment to continuous learning and asking questions. 

• Proven ability to work collaboratively with cross-functional teams and build strong working relationships. Able to lead and drive behavioral change as appropriate. Must be comfortable working with senior management and executives and have demonstrated excellence in client service. 

• Able to maintain confidentiality of sensitive and confidential information handled by the Legal Department. 

 
Competencies & Knowledge 

• Microsoft Office Suite (Outlook, PowerPoint, Word, Excel) 

• Legal operations tools, contract lifecycle management tools and document management systems 

• AI or legal tech platforms 

Physical Demands & Office Environment 

• Sitting for up to 8+ hours 

• Standing occasionally 

• Walking occasionally 

• Talking frequently 

• Hearing frequently