Legal Operations Specialist

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

***Local Remote Position: To be considered you MUST live 2.5 hours of the greater Milwaukee area***

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan 
• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

The Legal Operations Specialist is responsible for daily support to field operations, conducting research and other legal support functions as assigned by the legal department.

1. Acts as the primary point of contact for designated states/regions for advice and legal operations support for field operations. Assists with plans of correction, interpretation of Company policies and state regulations, approval of media talking points, review of medical record requests, and guidance to field operations when reportable events occur.
2. Reviews community and agency level healthcare and ancillary contracts.
3. Negotiates settlements with third parties, including residents/families.
4. Conducts regulatory research, policy review and makes recommendations for implementation.
5. Drafts discharge letters.
6. Maintains/updates departmental reports, databases, file systems, mailing lists and logs, as required.
7. Conducts trainings for field operations and other departments.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Education and Experience 

• Associate’s Degree in Business Administration or other related field required.
• Bachelor’s Degree preferred.
• Additional education or experience can be substituted on a year for year basis.
• Minimum of one year legal or long-term care experience preferred.
• Strong academic credentials preferred.

Certifications, Licenses, and Other Special Requirements

Paralegal certificate preferred.

Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses independent sound judgment and experience to solve moderate to complex problems based on precedent, example, reasonableness or a combination of these.

Knowledge and Skills

Has knowledge of the organization in order to answer questions. Basic typing skills essential along with basic knowledge of PCs, Microsoft Word, and Microsoft Excel. Ability to write routine reports and correspondence. Ability to speak effectively with state agencies, third party owners and a variety of Brookdale associates. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Climb or balance 
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: Up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage

Brookdale is an equal opportunity employer and a drug-free workplace.