Knowledge Management & Innovation Program Director

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Director of Knowledge & Innovation Program Management plays a critical role in advancing the firm’s knowledge management and innovation strategy by designing, coordinating, and delivering complex, cross-functional programs that improve attorney efficiency, client service, and the overall competitiveness of the firm.

Essential Duties And Responsibilities

• Partner with the Chief Knowledge & Innovation Officer to translate firmwide KM and innovation priorities into structured programs and actionable workstreams.

• Lead cross-functional program management for major KM/AI initiatives, coordinating resources across IT, HR, Finance, Marketing/BD, and Practice Groups.

• Work closely with designated Knowledge Management Partners to understand their key practice group and department needs, incorporating those needs into current and future planning.

• Develop strong working relationships with the Knowledge Management Partners, helping them serve as advocates for new Knowledge Management & Innovation (KM&I) projects and identifying how these efforts can embed with current practice group approaches to further enhance client service and relationships.

• Establish and embed program management methodologies, tools, templates, and reporting mechanisms across the firm to establish rigor, consistency, and predictability to KM&I project delivery.

• Ensure projects are prioritized, resourced, and sequenced effectively to align with firm strategy and deliver measurable business value.

• Ensure KM&I projects are aligned with the firm’s IT Project Management Office (PMO) and overall portfolio of projects to maximize coordination, mitigate conflicts, and deliver business value.

• Identify, monitor, and communicate key performance indicators (KPIs) and success metrics for KM and innovation programs.

• Facilitate workshops, presentations, and training sessions to support change management and drive engagement.

• Benchmark firm programs against peer firms and other industries to identify leading practices.

• Supervise program management staff and manage vendor or consultant relationships as needed.

• Foster a culture of collaboration, accountability, and continuous improvement within the Knowledge & Innovation team.

Knowledge, Skills, And Abilities

• Deep knowledge of program and project management methodologies, with proven experience leading multi-stakeholder initiatives in professional services or complex organizations.

• Strong understanding of knowledge management, innovation, and AI/technology enablement in a professional services environment.

• Exceptional communication, presentation, and interpersonal skills; ability to engage credibly with and influence decision-making of senior executives, partners, and attorneys.

• Expertise in stakeholder management, change management, and organizational alignment.

• Excellent organizational and time management skills, with the ability to balance multiple priorities in a fast-paced environment.

• Strong analytical and problem-solving skills, with the ability to define metrics and measure outcomes.

• Commitment to professional development, continuous learning, and fostering innovation across the firm.

• Proficiency in common project management and collaboration tools (e.g., MS Project, Smartsheet, Asana, or similar).

Education And/or Experience

• Bachelor’s degree required; advanced degree (e.g., MBA, JD) preferred.

• Minimum ten (10) years of experience in program/project management, with significant exposure to knowledge management, innovation, or technology initiatives.

• Professional certification (PMP, PgMP, or equivalent) preferred.

• Experience in a law firm, consulting firm, or other professional services environment strongly preferred.

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. 

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and/or experience.