Program Specialist (Civil Case Manager) - Lee County

WHY YOU SHOULD APPLY TO THE AOC?

• Great working environment
• Growth and Development Opportunities
• Medical, Dental, Vision + other supplemental insurances offered
• Sick + Vacation Paid Time Off
• Paid Holidays
• Retirement plan options (Pension or Investment)
• 457 Deferred Compensation
• Tuition Assistance
• Employee Assistance Program

SUMMARY
This is a professional and highly responsible Civil Case Management position within the Administrative Office of the Courts, Civil Case Management department. Work involves the use of Circuit Civil Case types and differentiated case management techniques to promote case progression and disposition. The primary responsibility of an employee in this class is case screening and monitoring, case analysis and coordination of related civil law cases. This position will work closely with the Judiciary, Court and community programs, Civil/Family Director, Attorneys, the Clerk of Courts, and other related agencies as well as the general public. Work is performed under the direct supervision of the Civil Manager and/or Program Coordinator with general supervision of the Civil/Family Director.

Primary responsibilities of a Program Specialist (Civil Case Manager) include the following: (1) Court case management (2) Case monitoring and coordination (3) Case research and statistics (4) Other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

(1) Court Case Management

• Conduct Case Management Conferences and facilitate Civil cases in Court
• Process and prepare court Orders
• Prepare other Orders as determined by the Judge
• Monitor Compliance with Court Orders
• Assist Petitioners, Respondents, Pro Se Litigants and Attorneys with Case Plans in Court or via telephone
• Respond in a timely manner to inquiries from all parties directly related to case
• Provide litigants with information as to other resources available through the court system or elsewhere

(2) Case Monitoring and Coordination

• Query various data bases to determine the status of cases
• Consult the Civil Manager and the Civil Director when necessary
• Coordinate "new cases" and "back log" cases to promote efficiency in the civil case dockets

(3) Case Research and Statistics

• Maintain accurate and detailed records of all pleadings processed
• Prepare monthly case management reports to determine Court performance

(4) Other Duties as Assigned

• Perform other duties as assigned

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:

• Court practices and procedures that relate to Circuit Civil Case Types
• Court programs and community resources
• Florida civil law statutes and Civil Rules of Procedure
• Court procedures and understanding of basic legal terminology
• Differentiated case management techniques and case processing time standards

Ability to:

• Apply organizational skills and independent case analysis
• Make differentiated case management decisions
• Communicate clearly, concisely, and logically, both orally and in writing with the public and other governmental and private agencies
• Conduct legal research and compose concise reports and executive summaries.
• Exercise discretion and maintain confidential information
• Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary
• Work under constant pressure in a fast-paced office environment
• Read, analyze and interpret detailed instructions, correspondence, and memos
• Read and write case management reports, correspondence, and statistical reports
• Effectively present information and respond to questions from court administration, judges, other governmental agencies, attorneys and pro se litigants
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Type 30 cwpm preferred
• Work effectively as an individual and/or a team member
• Self-proofread and correct work product
• Maintain consistent and regular attendance pursuant to policy
• Work the designated hours pursuant to position requirements

Skill to:

• Efficiently operate a computer and utilize Microsoft Office Suite and various other software programs and databases

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in public or business administration, criminal justice, legal studies, psychology, sociology, pre-law or a closely related social science field. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.
• Two years of professional, administrative, and/or analytical-related work experience preferred

SUPERVISORY RESPONSIBILITIES
None

CERTIFICATES, LICENSES, REGISTRATIONS
None