Legal Clerk Team Lead

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

Position Overview

The Legal Clerk Team Lead is responsible for overseeing a team of Legal Clerks that are performing administrative tasks to support the Legal and Operations teams with the in-office aspects of case flows for all phases in the case handling process. This is individual must have a proven track record of success in meeting deadlines and managing time, and has the ability to lead and advise a team of Legal Clerks by providing training, guidance, and performance management. The Team Lead ensures the team operates efficiently, maintains high-quality standards, and delivers an exceptional client experience. This candidate must be fluent in English, both speaking and writing; prefer bilingual in Spanish.

Essential Job Functions & Responsibilities

• Supervise and mentor a team of Legal Clerks by providing guidance, support, performance management, and payroll to ensure high levels of productivity and morale
• Oversee and support team member’s training and development
• Track key performance indicators (KPI’s) for Legal Clerks and report back to the team on strengths and areas of opportunity
• Facilitate team meetings and 1:1’s to review questions and share any process updates
• Ensure team members are supporting required tasks necessary for cases and adhering to set deadlines
• Review and audit documents and case packets submitted by Legal Clerks to ensure accuracy, completeness and compliance with legal requirements
• Accountable for overseeing the mail processing process including sorting process and action taken based on type, priority, and client
• Serve as the primary point of escalation for unique or highly complex situations
• Develop, implement and update standard operating procedures (SOPs) using internal feedback from team members and external guidance from leadership

Essentials Skills, Knowledge & Abilities

• Possesses excellent English interpersonal and communication skills, both written and verbal; prefer bilingual in Spanish
• High level of accuracy in reviewing legal documents, overseeing files and ensuring team member’s compliance with legal standards
• Exceptional ability to manage multiple tasks, prioritize responsibilities and meet deadlines
• Ability to identify and address issues as they arise

Minimum Qualifications

• Highschool diploma or equivalent experience
• Previous leadership experience preferred
• Previous legal assistance or immigration law experience required
• Previous customer service or office experience required
• Proficient with Microsoft Office Suite or related software including Dropbox, Sharepoint, or CRM