Area Coordinator - Customer Service, Hospitality & Legal Operations
Ricoh Americas Holdings See More Job Openings by This Employer
Job Description
Description
Job Title: Area Customer Service Coordinator
Summary:
Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!
Roles and Responsibilities
- Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
- Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
- Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.
- Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.
- Work closely with office administration to represent the customer’s culture externally.
Key Duties Include:
- Greet outside callers/clients and validate against guest list; provide badges and parking validation as needed.
- Serve as company concierge for guests, clients, and staff—offering tours, hotel/restaurant recommendations, and local points of interest.
- Coordinate catering for meetings with support staff and caterers.
- Maintain and update company phone and speed dial lists.
- Schedule meeting rooms and ensure proper setup and supplies.
- Assist with audio-visual equipment for meetings.
- Provide backup clerical support for Executive Assistants.
- Support departmental and non-client business activities (e.g., parties, group functions, department meetings).
- Assist in daily management of facilities.
- Perform general clerical tasks including reception, copying, mail services, shipping/receiving, and mail distribution.
- Create proposals in customer systems and support print production environments.
- Support executive-level, client-facing staff.
- Coordinate vendor procurement for special projects.
- Represent the culture of both Ricoh and the customer as required.
- Perform other duties as assigned.
Qualifications
Required:
- High school diploma or equivalent.
- 1–3 years of experience in a related field.
- Experience in a headquarters environment preferred.
- Outstanding organization and coordination skills.
- Demonstrated customer service skills.
- Proficiency in Microsoft Office Suite.
- Strong problem-solving abilities.
- Ability to operate audio-visual equipment.
- Ability to work independently with minimal supervision.
- Flexibility to travel between customer locations within a 40–50 mile radius.
- Data-driven and innovative approach with excellent communication skills and a customer-centric mindset.
Preferred:
- Additional education beyond high school.
- Strong proficiency in Microsoft Office and other computer systems.
- Prior experience in customer service or related fields.
- Commitment to personal growth and ongoing development.
Join Us
In this transformative role, you'll make a difference every day—contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.
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