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Under the supervision of the Complaints and Audit Unit Manager, this position assumes primary responsibility for the management of the investigatory process involving complaints against certified/licensed professionals and individuals practicing without certification. Oversees the investigative process, from initial investigation through final disposition, analyzing the complaint, conducting the investigation, writing investigative reports and charging documents, and testifying at hearings, while ensuring the protection of the public and due process for the certificate holder/licensee.
This position will review complaint and compliance audit cases with the unit manager, in-house counsel, counsel from the Attorney General’s Office, division director, deputy director and the profession’s board. Recommends appropriate action for the resolution of each case. Additionally, this position will act as the initial contact point with the public, judicial officers and court administration, respond to public requests for information on complaints, assist in developing policies and procedures and training development for certification and licensing programs on issues related to investigations or the complaint and audit process.
After an initial period of at least three months in person, this position may offer the ability to work remotely up to two days per week, based upon the department's business needs and continual meeting of expected performance measures.
Public Service Loan Forgiveness (PSLF) Program qualified employer.
Salary- $58,289/year
The successful candidate will hold a bachelor’s degree in public administration, justice studies, behavioral or social sciences or related field and five years’ experience in the judicial or legal systems or as an investigator for a regulatory agency. Directly related experience may substitute for the degree.
This position also requires effective written and oral communication skills, including interviewing techniques, demonstrated research, problem-solving, decision making and critical analytical skills, as well as expertise in the principles and methods for gathering, analyzing and using evidence in the investigative process, preparation and maintenance of complex reports and records. In addition, this position requires strong case management skills and the ability to organize and manage a multi-task workload, the ability to develop and maintain effective and collaborative working relationships, and work independently and effectively with judicial officers, staff, and the public.
The preferred candidate will have certification as an investigator through the Council on Licensure, Enforcement and Regulation, or similar credentials.
Travel level: up to 5% (within Arizona).
Other InformationThis position is eligible for an employee referral incentive payment of $1,000.00 (conditions apply).
Applicants must be currently authorized to work in the United States on a full-time basis. Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview. Requests for a special accommodation to participate in the interview process should be made at the time you are contacted to schedule an interview. The Selection Process may include first and/or second round panel interviews. This is a Regular, Full-time, Exempt position.
The Arizona Supreme Court, Administrative Office of the Court offers a comprehensive benefits package to include:
- Accrued vacation pay and sick leave
- 10 paid holidays per year
- Health and dental insurance
- Retirement plan
- Life insurance and long-term disability insurance
- Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
- By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion.
- Positions in this classification participate in the Arizona State Retirement System (ASRS).
- Please note, enrollment eligibility will become effective after 27 weeks of employment.
The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer
