Constituent Case Manager

This position with NCDOT offers full State Benefits , competitive salaries and many career development opportunities.

Pending OSHR Approval

The Constituent Case Manager is a pivotal role within the legislative affairs office of NCDOT, focusing on managing constituent issues related to the Department of Transportation and Division of Motor Vehicles. The Constituent Case Manager serves as the lead support to the Legislative Director in resolving these matters, representing the agency and ensuring efficient resolution of constituent concerns. Responsibilities include serving as a primary point of contact for constituents, understanding and addressing their concerns promptly, and utilizing resources to achieve resolutions. Additionally, the Constituent Case Manager handles constituent issues on behalf of the legislative affairs director, ensuring requests are managed in accordance with agency policies and procedures. The role involves close collaboration with internal stakeholders to gather information, assess constituent needs, and implement appropriate solutions. The Constituent Case Manager also tracks and analyzes bills, providing legislative reporting as needed. Operating with a high degree of autonomy, performance is evaluated based on issue resolution and constituent satisfaction. Additional responsibilities include overseeing certain administrative functions, ensuring efficient office operations, and contributing to strategic planning and process improvements. This may involve leading projects, coordinating team activities, performs, in addition to prescribed functions, special internal and external management assignments delegated by the director, and managing resources effectively to achieve departmental goals as well as coordinating Policy and Planning, Communication, Citizen Affairs, and Public and Intergovernmental Liaison Activities.

The Constituent Case Manager for the legislative affairs will also help track legislation and multiple committee activity. This includes checking bills introduced each day of a legislative session; maintain list of bills relevant to department; track progress and status of bills throughout their eligibility;

This position also assists in maintaining an updated list of legislative reports the department must submit; send reminders to staff responsible for each report in advance of due dates; ensure review of reports by supervisor; send reports to relevant legislative committees; minimal supervision. Also, will need to perform other duties as assigned.

The program area for this position includes one or more of the following: experience providing consultation to constituents and/or working knowledge of the legislative process.

Salary

• $44,588 - $78,028/year

Qualifications

Knowledge, Skills and Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Demonstrated ability to initiate and evaluate administrative programs and procedures
• Demonstrated ability to manage constituent inquiries and resolutions efficiently, ensuring accuracy and adherence to timelines.
• Knowledge of the legislative processes and governmental affairs to navigate constituent issues within the broader legislative context.
• Experience maintaining confidentiality and professionalism when handling sensitive constituent matters.
• Demonstrated ability to exercise judgment and discretion in establishing, applying, and interpreting policies and procedures.
• Experience in overseeing team activities and ensuring project deadlines are met while demonstrating leadership and management capabilities.
• Demonstrated ability to contribute to strategic planning and process improvement initiatives to enhance overall departmental performance.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor’s degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment; or an equivalent combination of training and experience.

Other Information

333 Fayetteville St

Raleigh, North Carolina, 27603

How to Apply

Phagan Hudson 919-707-4466

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

Benefits

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.