Bilingual Receptionist (Spanish / English)

As a receptionist in the Cleveland office, you will be the first point of contact for the law firm, and you will provide administrative support across the organization.

You'll handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered promptly, with high quality.

• Assist visitors by greeting, welcoming, directing and announcing them appropriately

• Answer, screen and forward any incoming phone calls while presenting essential information when needed

• Manage security by following procedures and controlling access

• Update appointment calendars and plan meetings/appointments

• Confirm appointments by calling new clients to remind them of their upcoming visit

• Complete other clerical receptionist duties such as filing, photocopying, collating, faxing etc.

• Exceptional customer service skills handling calls, servicing customers, and providing excellent face to face service to people in need
  

• Exceptional organizational skills and attention to detail
  

• Professional appearance

• Excellent communication skills both written and verbal (Spanish / English)

• Resourceful and proactive, able to deal with issues as they arise

• Capacity to organize, multi-task, prioritize and work under pressure

• Proficient with Microsoft Office Suite

• High school degree