Business Development Specialist (Monroe)

Position: Business Development Specialist
Location: Monroe, NC
Job Type: Full-Time

Be the voice of help and hope—join us in the fight for what’s right.

DeMayo Law Offices is seeking a Business Development Specialist to serve as the first point of contact for prospective clients. In this critical role, you’ll do more than answer phones—you’ll set the tone for what we hope will become a life-changing legal relationship. If you’re passionate about helping people, delivering world-class service, and making a strong first impression, this could be your next great opportunity.

What You’ll Do:

• Manage a high volume of inbound calls with professionalism, empathy, and efficiency
• Serve as a trusted listener and guide, helping callers navigate their next steps during difficult times
• Evaluate potential cases by applying firm protocols and legal criteria with precision
• Schedule appointments, access and review accident reports, and clearly explain the benefits of firm representation
• Communicate thoughtfully when we’re unable to assist, always leaving the caller with a sense of care and respect
• Perform key administrative tasks related to client intake, customer service, and follow-up
• Represent and promote the firm with clarity, confidence, and compassion
• Consistently meet performance targets for call volume and appointment setting
• Maintain the same level of excellence on the first and last call of the day

What You Bring:

• Bachelor’s degree preferred, or equivalent combination of education and experience
• Minimum of 1 year of sales or client service experience (experience in personal injury or insurance industry a plus)
• Outstanding communication skills with a warm, professional tone
• Ability to multitask seamlessly while engaging clients on the phone
• Strong problem-solving and analytical abilities
• Bilingual in Spanish is a plus
• A passion for people, results, and doing meaningful work

What We Offer:

• Competitive salary
• Medical, dental, and vision insurance
• Firm-paid life and disability coverage
• 401(k) with matching
• PTO, paid holidays, and volunteer time off
• Education and gym reimbursement
• A purpose-driven team that values compassion, consistency, and client care

Why DeMayo Law Offices?

For over three decades, DeMayo Law has fought on behalf of injury victims across the Carolinas. Every case begins with a single phone call—and you could be the person who makes that moment count. We take pride in delivering not just results, but respect and reassurance from the very first interaction.

If you’re driven by purpose and fueled by connection, apply today and help us change lives—one call at a time.