IT Support Specialist / Legal Technology Trainer
Pirkey Barber See More Job Openings by This Employer
Job Description
Salary
About the Role What You’ll Do Qualifications Salary
Founded in 2006, Pirkey Barber is one of the largest firms in the United States focused on trademark, trade dress, copyright, and unfair competition law. We are frequently recognized as one of the leading trademark firms in the country. We are seeking a proactive IT Support Specialist / Legal Technology Trainer to strengthen our firm’s technology operations. This role combines hands-on troubleshooting, internal system expertise, user training, and coordination with our third-party IT provider. The ideal candidate will understand our internal processes and ensure consistent, high-quality support across the firm.
This hybrid position is located at our Austin office and will be required to work in the office on Tuesdays, Wednesdays and Thursdays each week.
- Provide Tier 1 and Tier 2 support desktop and application support for attorneys and staff.
- Troubleshoot firm-specific legal systems, applications automations, and coordinate complex cases with external IT vendors.
- Maintain documentation and track recurring technical issues, solutions and best practices for process improvement.
- Manage hardware setup, imaging, updates, and workstation configurations.
- Develop and deliver user training, guides, and reference materials for attorneys and staff.
- Communicate technical concepts clearly to non-technical users, create user guides, tip sheets, and short videos for firm applications.
- Support onboarding and train new hires on firm systems.
- Recommend improvements to workflows, onboarding, and support processes.
- Ensure compliance with firm security and data-protection policies.
- Build strong working relationships through responsive, high-quality support.
- 3–7 years of IT support experience, ideally in a law firm or professional-services environment.
- Strong knowledge of Microsoft 365, Azure AD, Intune and Autopilot.
- Experience managing or partnering with third-party IT vendors.
- Excellent written and verbal communication skills for non-technical users.
- Experience developing and leading technology training sessions.
- Detail-oriented, organized, and proactive problem solver with attention to detail.
- Familiarity with legal-practice systems like NetDocuments or WebTMS preferred.
- Able to work onsite in Austin on Tuesdays, Wednesdays, and Thursdays.
- $60,000 - $80,000 per year (eligible for overtime)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact us at careers@pirkeybarber.com
- $60,000 - $80,000/year
