Bilingual Case Manager

About The Wilhite Law Firm: As one of Dallas' premier personal injury law firms, The Wilhite Law Firm is committed to delivering exceptional client service and case results. Known for our collaborative, team-oriented environment, we seek motivated professionals with a positive attitude and strong work ethic who thrive in a dynamic legal setting.

Key Responsibilities:

• Conduct monthly case reviews to ensure effective and efficient case progression.
• Perform client interviews and gather essential information to support case development.
• Maintain proactive and professional communication with clients, medical providers, and insurance adjusters.
• Request, review, and analyze medical records and bills to verify the full extent of client injuries and damages.
• Draft and send demand letters to insurance adjusters, ensuring all client losses are clearly documented for maximum recovery.
• Negotiate settlements directly with insurance adjusters, prioritizing favorable outcomes for clients.
• Build and sustain excellent rapport with clients through consistent communication and personalized client care.
• Maintain accurate and up-to-date case files and comprehensive documentation throughout each case's lifecycle.
• Deliver exceptional customer service, ensuring clients feel supported and informed.

Core Competencies:

• Organizational Skills: Demonstrated strength in organization and prioritization, with the ability to manage a high volume of cases while supporting multiple attorneys.
• Attention to Detail: Highly detail-oriented, with a strong commitment to time management and accuracy in all aspects of case management.
• Team Player: Positive attitude and collaborative approach, contributing to a productive team environment.

Qualifications:

• Education and Experience: Bachelor's degree in a related field or equivalent work experience, with 3-5 years of experience in pre-litigation case management at a personal injury law firm, specifically handling auto accident cases.
• Legal Knowledge: Extensive knowledge of personal injury law and the insurance claims process.
• Technical Skills: Proficiency in Microsoft Office and case management software, with the ability to quickly learn and adapt to new systems.
• Communication Skills: Strong interpersonal and communication skills, essential for client interactions and case negotiations.

This position is ideal for an experienced case manager who excels in client service, thrives in a fast-paced environment, and has a deep commitment to achieving the best possible outcomes for clients. Join our team and be part of Colorado’s award-winning personal injury firm.

Compensation & Benefits:

Pay range and compensation package: $31-$36/hr

Full benefits including:

• 401(k) with matching
• Dental insurance
• Health insurance
• Paid time off and paid holidays
• Vision insurance