Case Manager

CASE MANAGER

At the Lovely Law Firm, the Case Manager works on a dynamic caseload of pre-litigation personal injury cases, investigates facts, and prepares documents to assist the attorneys by performing a variety of support and administrative duties. The focus for the Case Manager must be on client service, communication, and medical management.

DIRECT SUPERVISOR: Operations Team

JOB DUTIES:

Client Service & Communication

· Performs client interviews and insurance inquiries to evaluate cases with attorney oversight. 

· Keep clients updated on the status of their cases and ensure they understand and approve of the actions being taken on their behalf.

· Contacts clients at a minimum of every thirty (30) days to update clients, manage medical treatment and check on property damage. Meets KPI of 90% client contact.

· Performs an initial telephone call within 24 hours of case assignment.

· Schedules telephone calls for attorney with associated case parties.

File Management/Demands/Settlements

· Ensure all medical records and bills have been requested promptly.

· Maintains document file.

· Thoroughly documents case activity in a software-based case management system. 

· Performs a variety of administrative and support activities as needed. 

· Prepares case files for demand department and meets monthly demand goals.

· Seeks liens and lien reductions under the guidance of the attorney.

· Prepares Disbursement Statements as instructed by attorney.

Medical Management

· Communicates directly with the Marketing department and provides feedback. 

· from clients related to marketing efforts – tv, social media, etc

· Review all medical bills and records for completeness and accuracy. 

· During 30-day client contact, obtains the following information:

· Treatment Status

· Property Damage Status

· Lost Wage Status

· Photos of injuries

· Value Drivers

· Locates providers and schedule medical appointments for treatment of injuries in a timely manner.

· Reads, reviews, and analyzes medical records and billing. 

Litigation

· Drafts petitions and initial discovery for attorney review and filing.

· Generate pleadings as requested by the attorney to move the case to trial.

· Draft discovery responses with client assistance.

· Scheduling doctor conferences, depositions, mediations, etc, as requested.

Requirements

Education:  High School Graduate

Experience:  Prefer 1-2 years of prior legal experience

Good communication and organization skills

Prefer someone with personal injury experience.