Intake Specialist - Consumer Mediation Unit/Fraud & Consumer Protection Division
State of Delaware See More Job Openings by This Employer
Delaware's Attorney General, the State's chief law enforcement officer, has a broad responsibility to combat crime, uphold civil rights, safeguard families, fight fraud, and protect consumers in the First State.
In meeting this mission, Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal, Civil, Family, Fraud and Consumer Protection, and Civil Rights and Public Trust Divisions. Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion.
Deputy Attorneys General, with critical support from criminal special investigators, victim service specialists, paraprofessionals, and administrative staff, prosecute criminal cases, enforce consumer laws, provide counsel to state agencies, ensure the public's access to open government, protect the abused, and much more.
- Familiarity with the Delaware Residential Landlord-Tenant Code
- Receiving, reviewing, and processing a high volume of consumer complaints submitted by phone, email, letter, fax, or in person.
- Assessing whether complaints are appropriate for informal mediation and communicating with consumers and businesses to seek resolution.
- Conducting basic investigative tasks, including document review and online research.
- Referring matters outside the unit’s scope to the appropriate agencies or resources (e.g., Department of Labor for employment issues).
- Accurately documenting case activity using the case tracking system.
- Monitoring and reporting patterns and trends in complaints to management for review.
- Responding to general inquiries from the public and providing relevant consumer information or referrals.
- Participating in consumer education and outreach events, including informing the public about their rights, scam prevention, and DOJ services.
- Performing other duties as assigned.
- Two years of experience conducting research from multiple sources, performing fact-finding and follow-up actions, analyzing data, and preparing reports, letters, case files, and other administrative documents.
- Two years of experience independently managing a high-volume caseload in a fast-paced environment, with minimal supervision and consistent adherence to deadlines and attention to detail.
- Two years experience in coordinating administrative support operations, tracking workflow and resolving problems, providing guidance and consultation to management, customers and others on administrative matters.
- One year experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
- One year experience in using standard computer software programs for word processing, spreadsheets or databases.
- Please be sure to upload a recent copy of your resume, as you complete the application process for this posting.
- This position is exempt from the State of Delaware Merit System.
- Criminal background check: A satisfactory criminal background check is required as a condition of hire.
- Direct deposit of paychecks is required as a condition of hire.
- Applicants must be legally authorized to work in the United States.
Department of Justice Benefits Include:
- May be eligible Loan forgiveness (State and Federal).
- State of Delaware healthcare plan.
- State of Delaware pension plan.
- Over 4 weeks of vacation per year.
- 3 weeks of paid sick leave per year.
- 12 weeks of paid parental leave.
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
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