ILDF - Case Manager

POSITION OVERVIEW

The Case Manager is responsible for providing direct services to an adult-aged client base, maintaining and managing community provider relationships and ensuring a people-centered approach to service delivery.

Grant-Based: 2 year Full Time Position Grant Funded with a possible extension

This position is Union eligible. This position is grant-funded.  If there is a substantial reduction in funding or funding ceases, the position may be terminated and/or subject to applicable CBA requirements.

RESPONSIBILITIES

• Manages a caseload consisting of detained and released adult-aged clients,
• Travels to and serves clients in the local RAICES office(s) and accompanies clients to local community resources,
• Conducts social services intakes and needs assessments to develop individual service plans and monitor client progress with particular attention to culture, language, and special circumstances,
• Works with translators when necessary,
• Provides quality assurance and monthly case file review to ensure client and program goals are met and exceeded,
• Serves as a liaison to community service providers and RAICES legal and advocacy department,
• Services provision that removes barriers to basic needs; refers clients to community partner agencies, as needed,
• Assesses clients’ immediate needs and determines the best course of action to accessing services, including but not limited to, education, housing, cash assistance, food assistance,
• Provides information, education, referrals, outreach, advocacy and support to ensure that our clients receive the services they require (ie. appropriate medical, mental health, education services, etc) and provide services related to clients’ legal cases, such as preparation of supporting documentation, assistance contacting consulate, accompaniment to ICE check-ins, court, biometrics appointments, etc),
• Assumes general administrative responsibilities, including detailed case management, timekeeping, data entry, grant compliance, and other tasks related to project compliance,land,
• Exhibits strong client boundaries and client confidentiality.

Minimum Qualifications

• Bachelor’s of Science - Social Work;
• 2 years of case management experience or direct social services experience with immigrant adults;
• Bilingual with full fluency in English and Spanish;
• Able to pass any & all required background checks necessary to perform functions; and, possess a valid driver’s license and vehicle

Preferred Qualifications

• MSW or Masters’ degree in related field, preferred;
• Experience working with adult immigrants and refugees is a plus

Attributes

• Must demonstrate behavior that aligns with RAICES’ mission, vision and values - Empowerment, Excellence, Compassion, Inclusion and being Proactive.
• Knowledgeable in trauma-informed practices and strengths based case management;
• Able to communicate cross-culturally and work in a multicultural setting with patience and compassion with diverse individuals;
• Proficient in Microsoft Office Suite and ability to learn and adapt multiple databases;
• Working experience with translators during client interviews;
• Highly organized with ability to implement systems and follow-up processes;
• Able to effectively work under pressure, use independent judgment;
• Comfortable speaking to immigration officers, if needed;
• Able to conduct home visits, if needed;
• Possess strong interpersonal skills and public speaking skills; and,
• Able to work productively and independently in a fast-paced environment and to problem solve and think and act nimbly

Hybrid Work Plan

PLEASE NOTE:  Employees are expected to live within the assigned geographic location in order to commute to and from the office or assigned on-site location(s) as business or client needs require.

• Currently, all interviews are virtual. 
• All positions will require working remotely and in-office at the assigned work location.
• Applicants must reside in the state of Texas.
• Relocation assistance may be provided to candidates willing to relocate.
   

RAICES is committed to building an inclusive environment for people of all backgrounds and strongly encourages people of color, women, lesbian, gay, bisexual, transgender, queer, plus (LGBTQ+), and individuals who have been impacted by the criminal system or the immigration system to apply; and, RAICES is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.