Overnight Legal Intake Specialist

Overnight Legal Intake Specialist

Legal Intake Professionals (LIP) is committed to fostering a diverse and inclusive workplace. We are currently seeking motivated Overnight Legal Intake Specialists to join our Nashville team.

As the first point of contact for potential clients, you'll play a crucial role in shaping the firm's relationship with individuals seeking assistance with personal injury matters. Your primary responsibility will be to handle incoming calls with professionalism, empathy, and accuracy, following established scripts and procedures.

Key Responsibilities

• Manage incoming calls
• Conduct thorough intake interviews, meticulously documenting information on intake forms
• Maintain a professional and compassionate demeanor while guiding conversations with clients
• Set the tone and pace of each call while showing patience and empathy
• Ensure accurate and complete information is collected to assess the viability of claims

Qualifications

• High School Diploma or GED
• Exceptional verbal and written communication skills, including strong grammar and spelling
• Professional and empathetic phone presence
• Strong active-listening skills and the ability to ask appropriate clarifying questions
• Proficiency in a Microsoft Windows environment and accurate typing skills
• Ability to work nights, weekends and holidays
• Prior customer service experience is a plus, but not required

Compensation and Benefits

The compensation for this position is $20 hour with perfect attendance and $18 hour without. Perfect attendance is defined as being on time for your shift, returning on time from breaks and completing your full assigned shift.

This is an in-office position.

We offer a comprehensive benefits package for full time employees including:

• Employee Stock Ownership
• Medical, Dental and Vision benefits
• Paid Vacation
• 401K with company matching
• Life insurance
• Legal Assistance

Schedule

We are hiring for full-time shifts (40 hours per week):

• 10:00 PM - 7:00 AM
• 11:00 PM - 8:00 AM

Please note that the availability to work either Saturday or Sunday each week is required.

Training will last approximately three weeks, Monday-Friday 8:00am-5:00pm. Once you have successfully completed training, you will move to your new set schedule.

Legal Intake Professionals is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity – Apply Today!

Salary

• $18 - $20/hour