Case Consultant - Sales

Moaddel Law Firm, A.P.C. is a premier Criminal Defense and Immigration Law Firm in Los Angeles. The Moaddel firm is committed to providing innovative, strategic and accessible legal services to our clients. We pride ourselves on the strength of “The Team”. We work as ONE to achieve awe inspiring results. To that end, we are seeking to welcome dynamic, independently motivated and ambitious team members to ensure each client’s satisfaction.

Position Summary:

The Moaddel firm is seeking Bi-Lingual Case Consultants to join an excellent and established sales team. This is a Business Development role where you will assess a potential client's case to determine suitability with our firm's expertise and acceptance criteria. The successful candidate is able to focus on converting and generating leads, making outbound calls, securing new clients in a high-volume call environment that prioritizes client service and satisfaction. If you are interested in career growth in sales and client service, this role is for you. We offer a defined incentive plan and bonuses that allow you to earn at your initial entry level and grow professionally.

Join Moaddel Law Firm

• Competitive pay with performance-based increases - our top Consultants earn $100,000+
• Growth opportunities within the firm and experienced leaders and management.
• A mission-driven team dedicated to making a difference in people's lives.

If you are passionate about making legal services accessible and enjoy the rewards from metric-driven sales, apply to join our team!

Apply today and be part of a firm that values talent, ambition, and dedication!

Responsibilities:

• Evaluate prospective client inquiries and phone calls, analyzing their case fit.
• Convert leads from prospects to signed clients.
• Qualify clients for immigration services; explain the onboarding process including retainers, payment plans.
• Follow recommendations on communication and documentation.
• Complete detailed intake forms and document all interactions.
• Provide feedback and support to Case Analysts.
• Report positive or negative feedback on interactions within the sales team.
• Process payments via various methods.
• Deliver customized, targeted sales strategies to ensure monthly goals are met.
• Update the firm’s database in a timely manner with accurate data.
• Upload and share case information as needed.

• 2+ years of successful experience in outbound sales or minimum of three years of experience in sales, customer service, or call center.
• Bi-Lingual:  fluent in Spanish and English
• Comfortable achieving sales goals and quotas
• A strong interest in the legal industry, experience in Immigration Law is a plus.
• Communicate with a diverse group of prospective legal clients via phone, video call, text, and email.
• Successful track record of organization and meeting sales goals.
• Strong organizational, written, and verbal communication skills.
• Technology savvy: able to adapt to using case management software, G Suite and all systems.
• This role requires the ability to be empathetic and understanding while expertly evaluating potential clients for a fit with our firm’s capabilities.

The  hourly range for this position is $28 USD to $31 USD per hour. Monthly Bonuses and Hourly rates are based on a tiered incentive plan.  In addition to a competitive base salary we offer a comprehensive benefits package including health, dental and vision insurance, uncapped paid time off, parental leave, and a 401(k). This position offers a competitive salary commensurate with experience and qualifications. Joining our team provides the opportunity for professional growth and development in a dynamic legal environment.The Moaddel Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status or genetics. We're dedicated to providing an inclusive, open, and diverse work environment.

Physical Requirements

• This role requires the ability to perform the essential job functions in a fast-paced office setting.

Job Type: Full-time

• Expected hours: 40 per week (flexible schedule)
• Ability to work weekends, overtime, holidays.

Education:

• High School Diploma (Required)
• Bachelor’s Degree a Plus

Language:

• Bi-Lingual Spanish (Required)

Location:

• Onsite in Los Angeles, CA (90010)

Schedule:

• Days and Weekends

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid Parking Onsite
• Vision insurance