Senior Manager/Senior Counsel - UDAAP/UDAP (Hybrid)
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Capital One’s Legal Department is seeking a highly-motivated attorney to serve as a senior counsel serving as our UDAAP/UDAP Counsel. You will work with colleagues across Capital One’s lines of business, as well as with compliance officers, auditors, and regulators and you’ll do it all in a collaborative, supportive environment that values your insight, promotes continuous learning, and rewards creative thinking.
The Role
As UDAAP Counsel, the attorney in this position will advise on compliance with and risks presented by UDAAP, UDAP, and related laws, as well as litigation risk, across Capital One’s business teams, Compliance, and the Legal Department. Part of this role will include being the lead UDAAP subject-matter expert (SME) on UDAAP risk determinations on events, issues, complaints, and monitoring and testing results across the company. The UDAAP Counsel will advise on customer management initiatives and operations, and will work closely with UDAAP and Marketing Counsel to help advise on and implement best practices and ensure consistency at an enterprise level as well as provide backup support to each other as needed. The attorney will be expected to advise on and develop relevant Legal standards, training, and other tools for business counsel and Compliance and Risk partners.
The UDAAP Counsel position will be part of a larger, dynamic, and energetic team with expertise in various complementary subject matter areas, so responsibilities will also include advising on other subject matter areas and/or as business counsel for various business functions supported by our team. This position will entail numerous interactions with associates in all Capital One lines of business, risk, compliance, and other staff groups, as well as attorneys in the Legal Department in a fast-paced environment.
Responsibilities of the role include:
Serving as the Legal SME for UDAAP for customer management, operations, and risk management controls;
Determining UDAAP risks events, issues, complaints, and monitoring and testing results across the company may present and advising Compliance and Legal on recommended mitigation steps and how to document such risks;
Advising on sweepstakes and promotions;
Providing strategic and proactive leadership on trending legal and regulatory issues affecting the supported businesses and areas of expertise;
Ensuring timely identification, mitigation, resolution and reporting/escalation of existing and emerging legal issues and risks;
Identifying opportunities for and leading related projects to drive innovation in the consumer protection area;
Building and maintaining effective working relationships with internal and external stakeholder groups
A successful candidate will have:
Strong analytical skills, ability to interpret data, and attention to detail
Skills enabling provision of innovative and well-grounded advice that clearly identifies and describes legal risks presented and presents options to mitigate risks that balance regulatory risks and business needs, particularly when the law is unclear;
Ability to think creatively about how to most effectively and efficiently deliver legal advice and improve current processes, individually and as a team;
Excellent verbal and written communication skills with the ability to influence others;
Ability to work effectively in a rapid change environment, with minimal supervision, while managing large volumes of work including complex legal issues that may arise suddenly;
Demonstrated ability and desire to be a team player, who fosters meaningful relationships with colleagues and clients, and is seen as a trusted advisor and critical business partner;
Intellectual curiosity, a desire to learn new areas of law, and an interest and an ability to analyze and interpret laws, regulations, and other source documents covering many different areas of the law; and
Strong interest and proficiency in the use of modern technology, and with strong analytical, organizational, and prioritization skills.
Basic Requirements:
Juris Doctor from an accredited law school
Active member in good standing of at least one state bar
At least 4 years of experience as an attorney in a law firm, in-house legal department, or government agency
Preferred Requirements:
2+ years of counsel or compliance experience with consumer finance laws, regulations, and disclosures, especially marketing and UDAAP/UDAP laws and regulations
In-house, corporate legal experience
A thorough knowledge of consumer protection laws, including TILA, TISA, ECOA, UDAAP, FCRA, FDCPA, SCRA, Dodd-Frank Act, and other accompanying regulatory consumer lending regulations
Financial services industry knowledge and expertise, including experience with business and/or consumer regulatory requirements relating to auto loans, credit cards, lines of credit, loans, and other banking products and services
Experience counseling clients on digital initiatives and/or innovation a plus
Experience with Google Workspace a plus
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
