
Senior Legal Receptionist & Switchboard
Ricoh Americas Holdings See More Job Openings by This Employer
Job Description
Description
Position Profile Qualifications (Education, Experience, and Certifications) Knowledge, Skills, and Abilities Working Conditions, Mental and Physical Demands
Position Profile
Provides exceptional service within a legal office environment by greeting and assisting all visitors and answering and handling incoming calls. Also performs administrative duties as necessary. Maintains utmost professionalism and a willingness to assist legal clients, including law partners, paralegals, and legal administrative assistants, with value-added services.
Job Duties and Responsibilities- Meets and greets all visitors and employees, providing a professional welcome and an exceptional level of service
- Schedules meeting rooms, ensuring each has the necessary supplies, beverages, and video conferencing tools prior to client meetings
- Answers all incoming telephone calls using firm/Ricoh phone etiquette and maintains professional communication standards
- Engages in company and community service events, firm initiatives, and philanthropy
- Performs light clerical/administrative assistant duties, including:
- Preparing documents, maintaining files and calendars
- Scheduling appointments and meetings
- Preparing legal documents and correspondence from drafts or dictation
- Managing calendars and assisting in meeting deadlines
- Maintains an organized workspace and performs light housekeeping duties
- Delivers “value-added” services as approved by Site Manager/Supervisor
- Builds professional relationships with clients and firm employees
- Learns firm culture, key personnel, and their roles to integrate smoothly and effectively
- Ensures proper visitor and guest security procedures are followed
- Monitors the whereabouts of attorneys and staff to properly manage calls and visits
- Acts as firm concierge for guests, clients, and staff (e.g., local amenities knowledge)
- Maintains a professional appearance and a clean lobby area
- Orders and organizes supplies as needed
- Provides hospitality as needed: coffee, water, food and beverage orders
- May assist with issuing and tracking customer property (e.g., ID badges, phones)
- Performs other duties as assigned
- High school diploma required
- Three (3) years of related business experience preferred
- Strong preference for administrative and switchboard experience in a legal environment
- Associate or Bachelor’s degree preferred
- Proficiency in Microsoft Office Suite, especially Word and Excel
- Excellent customer service and attention to detail
- Ability to handle multiple tasks simultaneously
- Strong organizational and communication skills
- Professional demeanor
- Comfort with technical equipment
- Typical office environment with standard lighting, temperature, and noise levels
- Work involves interpreting complex material, data, and instructions
- Requires preparation, presentation, and communication of various information
- Primarily sedentary, but may involve walking, standing, bending, and lifting up to 50 lbs
- Moderate dexterity for handling tools, using a keyboard, or equipment
This job description outlines the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, skills, or working conditions associated with the position.