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Ricoh Americas Holdings

Senior Legal Receptionist & Switchboard

Ricoh Americas Holdings See More Job Openings by This EmployerArrow
  • Hartford, CT
June 30, 2025 Administrative Assistant

Job Description

Description
Position Profile

Provides exceptional service within a legal office environment by greeting and assisting all visitors and answering and handling incoming calls. Also performs administrative duties as necessary. Maintains utmost professionalism and a willingness to assist legal clients, including law partners, paralegals, and legal administrative assistants, with value-added services.

Job Duties and Responsibilities
  • Meets and greets all visitors and employees, providing a professional welcome and an exceptional level of service
  • Schedules meeting rooms, ensuring each has the necessary supplies, beverages, and video conferencing tools prior to client meetings
  • Answers all incoming telephone calls using firm/Ricoh phone etiquette and maintains professional communication standards
  • Engages in company and community service events, firm initiatives, and philanthropy
  • Performs light clerical/administrative assistant duties, including:
  • Preparing documents, maintaining files and calendars
  • Scheduling appointments and meetings
  • Preparing legal documents and correspondence from drafts or dictation
  • Managing calendars and assisting in meeting deadlines
  • Maintains an organized workspace and performs light housekeeping duties
  • Delivers “value-added” services as approved by Site Manager/Supervisor
  • Builds professional relationships with clients and firm employees
  • Learns firm culture, key personnel, and their roles to integrate smoothly and effectively
  • Ensures proper visitor and guest security procedures are followed
  • Monitors the whereabouts of attorneys and staff to properly manage calls and visits
  • Acts as firm concierge for guests, clients, and staff (e.g., local amenities knowledge)
  • Maintains a professional appearance and a clean lobby area
  • Orders and organizes supplies as needed
  • Provides hospitality as needed: coffee, water, food and beverage orders
  • May assist with issuing and tracking customer property (e.g., ID badges, phones)
  • Performs other duties as assigned
 
Qualifications (Education, Experience, and Certifications)
  • High school diploma required
  • Three (3) years of related business experience preferred
  • Strong preference for administrative and switchboard experience in a legal environment
  • Associate or Bachelor’s degree preferred
 
Knowledge, Skills, and Abilities
  • Proficiency in Microsoft Office Suite, especially Word and Excel
  • Excellent customer service and attention to detail
  • Ability to handle multiple tasks simultaneously
  • Strong organizational and communication skills
  • Professional demeanor
  • Comfort with technical equipment
 
Working Conditions, Mental and Physical Demands
  • Typical office environment with standard lighting, temperature, and noise levels
  • Work involves interpreting complex material, data, and instructions
  • Requires preparation, presentation, and communication of various information
  • Primarily sedentary, but may involve walking, standing, bending, and lifting up to 50 lbs
  • Moderate dexterity for handling tools, using a keyboard, or equipment
 

This job description outlines the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, skills, or working conditions associated with the position.

 




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