Pre-Litigation Case Manager/Paralegal

At Hensley Legal Group, we believe the law is ultimately about people. If you’re someone who thrives on guiding others through stressful moments with clarity, care, and confidence, this may be the role where your work truly matters. We’re looking for a thoughtful, organized, and compassionate case manager to support clients through the pre-litigation phase of their personal injury matters. In this role, you’ll be a steady presence for clients, a trusted partner to our attorneys, and a key force in moving cases toward meaningful resolutions while living out our mission of leaving people better than we found them.

Who We Are
At Hensley Legal Group, we’re dedicated to serving individuals who have been injured or disabled, and we approach every case with compassion, integrity, and purpose. Our team is united by a shared mission: making a meaningful impact in the lives of personal injury clients who trust us during their most difficult times. Our in-office team works collaboratively, communicates openly, and supports one another in delivering top-quality results. As a case manager, you’ll be part of a fast-paced environment where your contributions help drive the success of one of the region’s preeminent firms.

What You’ll Do
As a Pre-litigation case manager, you will help develop and move pre-litigation cases toward settlement or litigation under the guidance of our Pre-Litigation Attorney. You’ll serve as the primary point of contact for clients, answering questions, providing updates, and offering reassurance throughout the life of the case. From intake to resolution, you’ll direct the flow of each file, keeping detailed notes of communications and tasks while ensuring nothing falls through the cracks. You’ll work closely with the attorney to collect evidence, insurance information, and asset documentation, review and respond to incoming mail, and prepare demand packages for review and valuation. You’ll also help commence negotiations and ensure each pre-litigation matter is properly closed in our system once settlement is reached. In short, you’ll be the face and voice of the firm for your clients, helping them feel informed, supported, and confident every step of the way.

Who You Are
You are someone who genuinely enjoys helping others and takes pride in being reliable, prepared, and responsive. You’re comfortable managing multiple priorities, communicating with people from all walks of life, and navigating sensitive conversations with professionalism and empathy. As a case manager, you understand the importance of follow-through, documentation, and clear communication, and you bring calm structure to complex situations. You align naturally with our EPIC core values—Excellence, Passion, Impact, and Courage—and you want your work to make a difference beyond a checklist of tasks.

You Bring
You bring a high school diploma or GED, with a college degree or prior paralegal or pre-litigation case management experience preferred. You’re highly organized, detail-oriented, and known for your dependability. Your project and time management skills allow you to keep cases moving forward without losing sight of the human story behind each file. You communicate clearly and confidently, deliver strong customer service, and approach conflict resolution with maturity and care. Most importantly, you show initiative, think critically, and are motivated to grow in a case manager role where your judgment and compassion matter.

Why You’ll Love It Here
At HLG, you’ll join a team that believes in lifting people up—both our clients and each other. You’ll be part of a mission-driven culture that values purpose, compassion, and excellence. This is an in-office role with a flexible schedule centered around core hours, and once training is complete and performance expectations are met, there could be an opportunity to work from home one day per week. A comprehensive benefit plan includes medical, dental, vision, 401(k), paid parental leave, and even a pet benefits program.

Click to upload your resume and cover letter, and we'll be in touch within 24–48 hours. Special consideration will be given to applications that include a cover letter. Apply today and take the next step in a role where your expertise truly makes an impact.