Operations Legal Support Specialist

The Operations Legal Support Specialist is primarily responsible for the processing of garnishments, levies, liens, and information subpoenas. Responsible for annual escheatment processing, including identification of dormant accounts, due diligence notifications, and timely remittance and reporting to state unclaimed property authorities in accordance with applicable laws and regulations. Manages Interest on Lawyer’s Trust Accounts (IOLTA) setup, maintenance, and interest remittance in compliance with CT Bar Foundation rules and regulatory guidelines. Ensures accurate reporting, timely funds transfers and coordination with legal firms and relevant regulatory bodies.

• Process garnishments, levies, liens, and information subpoena
  • Examine garnishments, levies, liens, and information subpoenas to ensure accuracy, completeness, and legal sufficiency.
  • Restrain and track funds for each garnishment, levy, and lien.   Maintain detailed files supporting all actions taken.  Release funds to the appropriate agency following documented timeframes or based on court order.
  • Prepare response documents and submit completed documentation to third parties according to established timelines and legal requirements.
• Process notifications of death against member accounts, collaborates with Collections and Member Success Teams on account implications and related next steps, and takes an empathetic approach to providing guidance and support to impacted surviving account owners, beneficiates, and/or estate representatives.
• Process IRS withholding requests and W8 BEN monitoring
• Research complex legal-paper related issues, escalates to management or engages legal counsel as needed.
• Support the onboarding and servicing of IOLTA accounts, ensuring proper account coding, interest calculation and remittance, and compliance with CT Bar Foundation guidelines and requirements. 
• Responds to ChexSystems investigations and audits in a timely manner and retains documentation for member support and follow-up; as needed. 
• Reviews and completes all Senior Housing and Medicaid research and requests; retains documentation for compliance with GLBA and follow-up; as needed.
• Handles annual escheatment process, including filing and processing.
  • Monitor dormant accounts and unclaimed property, prepare due diligence letters and process timely and accurate completion of escheatment filings in accordance with state regulations. 
• Cross-train within Operations team

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  • Support ACH & Share Draft processing
  • Assist with RDC processing

The responsibilities listed reflect the general responsibilities of this position and are not to be construed as an exhaustive list of all duties.  Other duties may be performed as needed.

Qualifications:

Experience, Education & Credentials:

• Associate’s degree preferred; High School Diploma is required.
• Must have 2 years’ experience in a related financial operational environment.

Knowledge, Skills & Abilities:

• Strong knowledge of Right to Financial Privacy Act (RFPA) and Gramm-Leach Bliley Act (GLBA).
• Strong knowledge of IRS Levy law. 
• Knowledge of Travel Rules, Share Draft Processing, ACH processing, Regulation CC. 
• Strong knowledge of Microsoft Word, Excel, and Outlook. 
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written and oral) with other employees, members, law enforcement and agency officers, court employees, attorneys, and state marshals.
• Ability to work well in a collaborative environment while being able to work independently.
• Ability to multi-task in a fast-paced environment under tight deadlines. 

Competencies: 

• Functional/Technical Skills – demonstrates depth of knowledge and skill in a technical area.
• Process Management – good at figuring out the processes necessary to get things done, can simplify complex processes.
• Ethics and Values – adheres to an appropriate and effective set of core values and beliefs
• Time Management – uses time effectively and efficiently; values time; concentrates efforts on the more important priorities.
• Attention to Detail – ensures accuracy and compliance in legal and regulatory work.

Physical Demands:

• Ability to use manual and automated office equipment with business efficiency.
• Requires standing and/or sitting for an extended period of time.