Attorney Support FAST Supervisor

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

As an Attorney Support FAST Supervisor at Latham & Watkins, you will be responsible for organizing and overseeing the quality and workflow of FAST (Firm Associate Support Team). Your role involves ensuring excellence in customer service by effectively leveraging other support centers as needed. You will maintain positive and professional contact with clients, attorneys, and staff, while also acting as a mentor and providing support to your team. Your leadership will be key in fostering a collaborative and efficient work environment.

This role will be located in our Washington, D.C. office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence at least 2-3 days a week.

Other key responsibilities include:

• Organizing, assigning, delegating, and coordinating the work of FAST across offices to ensure objectives are met in a timely manner, while also leveraging, as appropriate, additional support centers
• Training new team members and providing ongoing support, emphasizing FAST’s commitment to excellence in customer service
• Counselling and coaching team members around any performance deficiencies identified as well as proactively providing growth opportunities
• Providing input to mid-year and year-end reviews
• Responding to employee and associate concerns in a helpful and fitting manner, while directing escalated and/or complicated matters to the appropriate manager 
  
• Implementing continuous improvement strategies from feedback gathered by talking to FAST lawyers, local office management, and walk-arounds both in local office and while on rotations
• Ensuring lawyers are aware of resources and practices available
• Ensuring that all service requests are tracked through ServiceNow ticketing system to monitor skills and capacity for work requested
• Providing reports to management regarding requests made through ServiceNow
• Working with management to identify training needs of the team, and recommending training sessions to ensure adequate team support for lawyers
• Proactively monitoring FAST calendar to ensure appropriate staffing at all times
• Promoting effective work practices, assisting with any projects needed by the department or staff, and showing respect for co-workers
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 

We'd love to hear from you if you:

• Possess strong leadership skills (i.e., organizing, planning, problem-solving, and decision-making) necessary for effective mentoring
• Demonstrate well-developed and professional interpersonal skills; the ability to interact effectively with people at all organizational levels of the Firm
• Have the ability to work in a team environment with a customer service focus
• Have the ability to handle confidential and sensitive information with the appropriate discretion
• Display the organizational skills and advanced attention to detail needed to manage time well, prioritize effectively, handle multiple deadlines, and create accurate work product

And have:

• A high school diploma or an equivalent
• A bachelor's degree, preferably
• A minimum of three (3) years of relevant experience in a legal or professional services environment

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. 

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