Legal Intake Specialist

About Us:

At Springs Law Group, we pride ourselves on offering compassionate legal services to our clients during some of the most difficult times of their lives. We’re looking for an organized, empathetic, and proactive Intake Specialist to join our team and serve as the first point of contact for potential clients. Our firm thrives on growth, adaptation, and delivering exceptional client care, so we’re seeking someone who is coachable, adaptable, and eager to help us drive our mission forward.

Key Responsibilities:

• Serve as the first point of contact for potential clients, answering phone calls and conducting initial client intake interviews.
• Collect detailed information about potential clients’ cases to help qualify cases.
• Follow up with leads to answer questions.
• Maintain detailed records of client interactions and case information using the firm’s case management software.
• Collaborate closely with attorneys and legal staff to ensure smooth transitions from intake to ongoing case management.
• Stay informed of the firm’s services and legal processes to accurately convey information to prospective clients.
• Manage multiple tasks efficiently, handling interruptions while staying focused on completing intake processes.
• Maintain a sense of urgency in retaining client sign-ups while providing empathetic and professional communication.
  

Required Skills & Qualifications:

• Comfortable with phone-based work and capable of building rapport with potential clients quickly.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Ability to adapt to changes and learn quickly as the firm evolves and implements new systems or processes.
• Demonstrates empathy, understanding, and compassion while maintaining professionalism.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• Strong internal and external communication skills, with an emphasis on active listening and conveying complex information clearly.
• Sales-oriented mindset with a focus on client conversion and retention.
• High attention to detail, ensuring accurate data collection and follow-up.
• Coachable and eager to receive feedback for continuous improvement.
  

Preferred Qualifications:

• Experience in a customer service environment is a plus
• Familiarity with personal injury law is beneficial but not required.
• Proficiency in using case management or CRM software is an advantage.
  

What We Offer:

• $20.00 - $24.00 per hour
• Monday- Friday 8:00 am - 5:00 pm
• Health benefits package.
• Opportunities for professional development and growth.
• A collaborative and supportive team environment.
• Court holidays off.
• PTO
• 401(k) after 1 year.
  

Salary

• $20 - $24/hour