Overnight Legal Intake Representative - Nashville

Overnight Legal Intake Representative

Do you have a knack for turning a tough situation into a positive one? At Legal Intake Professionals, our Overnight Legal Intake Representatives are the friendly, calm voices on the other end of the line, ready to help potential new clients in their time of need. This isn't just a job; it's a chance to be the first crucial step for people seeking legal help.

This is an in-office, overnight position based in our Nashville location. You'll be the initial point of contact for individuals reaching out for assistance with personal injury matters. Your main goal is to listen with empathy, ask the right questions, and carefully document every detail. You'll manage a high volume of calls while maintaining a professional and compassionate demeanor, guiding conversations with patience and care.

Day-to-Day:

• Handing a high volume of calls
• Conducting thorough intake interviews and meticulously documenting information
• Serving as a calm and reassuring voice, setting a professional yet empathetic tone for every call
• Ensuring all information is accurately collected

Who we're looking for:

• An exceptional communicator with strong grammar and spelling skills
• A person with a professional and empathetic phone presence
• A proactive listening who can ask appropriate clarifying questions
• Someone with strong computer and typing skills, including being able to operate in a Microsoft Windows environment
• A reliable individual who can work nights, weekends, and holidays
• Previous customer service is not required, but it is a bonus!

Compensation & Benefits:

• Pay: $20/hour with perfect attendance, and $18/hour without. Perfect attendance means you're on time, return from breaks promptly, and complete your full shift.
• Benefits: Full-time employees receive an Employee Stock Ownership Plan, medical, dental, and vision benefits, paid vacation, a 401K with company matching, life insurance, and legal assistance.

Shifts and Training:

• 10pm-7am or 11pm-8am
• You must be able to work either a Saturday or Sunday each week
• Training will last approximately three weeks, Monday-Friday 8:00am-5:00pm. Once you have successfully completed training, you will move to your new set schedule.

Legal Intake Professionals is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Salary

• $18 - $20/hour