Legal Operations Manager

Who we are

GF Immigration Law - Abogada Julia (GFI) is one of the largest humanitarian immigration law firms focusing predominantly in fighting for undocumented human trafficking victims in aiding them to obtain legal status in the US.

Mission driven and with a client-centered approach, GFI deploys cutting-edge technology with highly specialized legal skills, and a proprietary method to enable clients to obtain their legal status and pave a path to legal residency. As a fast-growing company, representing thousands of clients throughout the country, GFI continues its growth with the goal of making a difference for exploited persons.

Position Overview:

The legal Operations Manager plays a crucial role in overseeing the efficient functioning of the operations team within the organization. Reporting directly to the Operations Director, the Operations Manager collaborates closely with other Legal Operations Managers, department heads, and supervisors to address operational challenges, refine processes, and ensure efficient day-to-day operations. This role is pivotal in enhancing productivity, maintaining high service standards, and driving operational excellence aligned with company goals.

1. Operational Oversight:
   • Manage and coordinate daily operational activities within the assigned department or office to align with organizational goals.
   • Optimize workflow, resource allocation, and scheduling to enhance efficiency and productivity.
   • Analyze data and trends to forecast operational needs and ensure effective resource management.
   • Monitor key performance indicators (KPIs), identifying and resolving bottlenecks to improve operational performance.
2. Team Leadership and Development:
   • Provide leadership and guidance to office managers, supervisors, and employees, fostering a positive work environment.
   • Support professional development and performance management, promoting continuous improvement.
3. Strategic Planning and Execution:
   • Assist the Operations Director in developing and implementing strategic initiatives for operational excellence and organizational growth.
   • Collaborate with senior management to align departmental strategies with company objectives.
4. Process Improvement:
   • Implement best practices and standards to maintain high service quality and client satisfaction.
   • Continuously identify areas for process improvement and implement solutions to optimize operations.
5. Hiring and Staffing:
   • Oversee the hiring process for new team members, including recruitment, interviewing, and onboarding.
   • Collaborate with HR and the Operations Director to define staffing needs and evaluate candidates.
6. Cross-functional Collaboration:
   • Work closely with other operations managers to implement process changes and align with company policies and objectives.
   • Collaborate with HR, IT, marketing, legal, and other departments to achieve operational goals and resolve issues.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field; Master’s degree preferred.
• Proven experience (3+ years) in operations management, preferably within the legal or professional services industry.
• Strong leadership skills with the ability to motivate teams and drive performance.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strategic thinker with analytical abilities to evaluate processes and implement improvements.
• Exceptional communication and interpersonal skills, capable of building relationships and collaborating effectively across all levels of the organization.

Location: In-Office Position
Benefits:

• Comprehensive Health, Gap, Dental, Vision, Life, Short Term, and Long Term Disability insurances.
• 401(k) plan with 6% company match.
• Generous Paid Time Off policy plus additional Rewarded Time Off (RTO), Work From Home options available 
• Flexible start times with options between 8:00am and 10:00am.
• Performance Bonus Structure based on meeting the hiring target KPIs.

Join GF Immigration Law - Abogada Julia and be part of a growing team dedicated to significantly impacting the lives of those seeking our help. Together, we can continue to grow and serve our community with commitment, accountability, passion, respect, integrity, and impact. 

Salary

• $110,000 - $130,000