Collection Litigation Operations Manager

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation. 

POSITION SUMMARY:

The assistant manager of operations support position manages local scheduling and real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.

ESSENTIAL DUTIES / PRIMARY RESPONSIBILITIES:

• Oversees daily activities of Operations Support.
• Interfaces with central operations management to ensure smooth coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
• Ensures departmental operations coordinators manage schedule adherence, notifying and escalating within the site and within the network as warranted; ensures communication of real-time staffing changes to network operations coordinators.
• Enacts contingency plans as needed; escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to local and network management, and participates in post-mortem analysis of problems providing input for future process improvements.
• Reviews ongoing performance results to targets.
• Takes corrective measures with authorization, escalate as needed. 
• Participates in daily, weekly, monthly and annual planning process, as appropriate.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees and clients to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Projects a favorable image of the companies to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all of its areas of endeavor.
• Keeps immediate manager promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Performs all necessary supervisory functions to effectively and efficiently manage the staff assigned.
• Maintains a qualified staff.
• Communicates areas of accountability and performance expected of personnel assigned.
• Determines standards of performance as a basis to review progress of personnel assigned.
• Prepares and maintains monthly productivity reporting and quarterly staffing models.
• Recommends salary adjustments, transfers, promotions and dismissals. 
• Ensures proper training of staff assigned.
• Develops individuals for future advancement.
• Performs other duties and responsibilities as required or requested.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree business, business management, or applicable fields
• 2-5 years in operations support role
• 1-2 year of supervisory experience
• Proficiency in ProLaw
• Strong knowledge of AP foreclosure process
• Strong knowledge of Operation Support processes
• Analytical document review capabilities
• Leadership experience

General Competency Factors: 

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.

In addition to remote work for most positions, we offer a comprehensive benefit program including:  

• Company Paid Life and Disability Insurance plans 
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth
• And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.