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Job Description
Speaks Law Firm is seeking a Bilingual Intake Investigator to join our legal team. The Investigator plays a crucial role in the client onboarding process and contributes to ensuring a seamless and professional experience for all clients. Must be able to work flexible hours.
Responsibilities include, but not limited to:
The is a full-time hourly position starting at $19.
Why work at Speaks Law Firm?
Responsibilities include, but not limited to:
- Respond to all client inquiries by phone, email, chat, etc. in a timely manner
- Engage in warm and professional conversations with potential clients
- Build rapport, establish trust, and ensure clients feel heard and understood while walking them through the intake assessment
- Listen attentively, ask relevant questions, and provide expert guidance to build rapport and instill confidence in the firm’s capabilities
- Effectively communicate the firm’s vision, mission, and core values to potential clients
- Set up new client electronic case files in Neos Case Management System
- Confirm receipt of all relevant documents (i.e., legal documents, medical records, billing records, lien information)
- Maintain accurate and detailed records of all client interactions and information in our database
- Process fax transmissions, mail and other documentation
- Flexibility to assist with other tasks and/or projects deemed necessary
- Assist with documentation, data analysis, conversion rates, and client referrals
- Follow up with potential clients as necessary
- Responsible for Key Performance Indicators (KPI’s) and subsequent reporting
- Provide accurate and comprehensive information about the client and their case to facilitate efficient case management
- All other duties as assigned
- Associates degree or higher preferred; high school diploma or equivalent required
- Minimum of one (1) year experience in a law firm preferably personal injury required
- Bilingual Spanish required
- Must have working knowledge of the intake process and general client experience as it pertains to law firms
- Basic knowledge of MS Word, Excel, and Outlook
- Attention to detail and the ability to maintain confidentiality with sensitive information
- Excellent interpersonal and written and oral communication skills
- Passion for advocating for our clients and maintaining a positive attitude required
The is a full-time hourly position starting at $19.
Why work at Speaks Law Firm?
- Ability to be an individual contributor to meaningful work.
- Professional growth opportunities.
- A creative and supportive work environment.
- Excellent benefit package including medical, dental, vision, 401k, PTO & parental leave.
