Law Firm Receptionist

Job Description: We are currently seeking a dedicated and professional Receptionist to join our team. The ideal candidate will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of our office.

Responsibilities:

• Greet clients and visitors in a friendly and professional manner.
• Answer incoming calls and direct them to the appropriate person or department.
• Respond to inquiries and provide information, including but not limited to directions, to clients and visitors.
• Ensure the clients and visitors are comfortable while awaiting their respective parties.
• Schedule appointments and maintain appointment calendars.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain a tidy and organized reception area.
• Assist with various administrative tasks as needed.
• Update client records as needed.

Minimum Requirements:

• High school diploma or equivalent
• 2-3 years’ experience in a similar role
• Excellent customer service and de-escalation skills required to calm upset clients.
• Excellent communication and interpersonal skills
• Professional demeanor and appearance
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Qualifications:

• Verbal and written communication skills to interact clearly with customers, vendors and other employees.
• Organization skills to keep accurate records and find important information quickly.
• Time management skills to prioritize and complete a side variety of tasks throughout the day
• Patience and listening skills to respond appropriate and interact positively with upset customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Must be able to multi-task.
  

Benefits:

• Health insurance
• Dental insurance
• 401(k) retirement plan
• Paid time off

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